Service Administrator

Confidential; Ledbury; Sur place; GBP 18 000 - 19 000; Plein temps

Résumé du poste

Confidential in Ledbury is seeking a Temporary Service Administrator to join the Service Department. You will provide essential administrative support, help keep systems up to date and assist the team in delivering excellent service to customers in a busy environment.

This is a varied and fast-paced role that would suit someone who enjoys organisation, problem-solving, and teamwork. The maternity cover runs until at least November 2027 with a strong possibility of becoming permanent.

Qualifications

• Previous administration experience.
• Strong customer service skills.
• Excellent attention to detail.
• Organised and able to manage workload effectively.
• Team player with proactive communication.

Responsabilités

• Maintain and update company systems accurately.
• Provide administrative support to the Service Team.
• Handle customer enquiries and service queries.
• Process orders and customer requests.
• Book service appointments and schedule work.
• Raise quotations and order spare parts.
• Update equipment and customer records.
• Chase outstanding orders and support timely dispatch of goods.

Connaissances

Administration experience

Customer service

Attention to detail

Organised

Teamwork

Communication

Outils

ERP systems

Description du poste

Temporary Service Administrator

Ledbury

Monday - Thursday: 8:30am - 5:00pm Friday: 8:30am - 4:30pm

13.10 per hour

Maternity cover position until at least November 2027, with a strong possibility of becoming permanent

We are currently recruiting for a Temporary Service Administrator to join a well-established business based in Ledbury. Working within the Service Department, you will provide vital administrative support, ensuring systems are kept up to date and helping the team deliver an excellent service to customers. This is a varied and fast-paced role that would suit someone who enjoys organisation, problem-solving, and working collaboratively with colleagues.

Key Responsibilities

• Maintaining and updating company systems accurately.
• Providing administrative support to the Service Team.
• Managing customer enquiries and assisting with service-related queries.
• Processing orders and customer requests.
• Booking service appointments and scheduling work.
• Raising customer quotations and ordering spare parts.
• Updating equipment and customer records.
• Chasing outstanding orders and supporting the timely dispatch of goods.
• Providing cover for other members of the administration team during holidays and absences. Job Descri in Support Word

About You

• Has previous administration experience.
• Has strong customer service skills.
• Possesses excellent attention to detail.
• Is organised and able to manage their own workload effectively.
• Enjoys working as part of a team.
• Has strong communication skills and a proactive approach.
• Experience using ERP systems would be advantageous but is not essential.