Customer Service Administrator

Hewett Recruitment; Redditch; Hybrid; GBP 19,000 - 20,000; Full time

Job summary

Hewett Recruitment is seeking a highly organised Customer Account Administrator in Redditch for a temporary, ongoing role. You will support the Senior Customer Service Manager, manage stock and purchasing, and coordinate Health & Safety tasks while maintaining records and handling email inquiries.

The position offers hybrid working (3 days in the office, 2 remote) with standard office hours Monday to Friday, 8:00am - 4:30pm, in Redditch, UK.

Qualifications

• Previous experience in an administrative or office support environment.
• Excellent organisational skills and strong attention to detail.
• Excellent written and verbal communication skills.
• The ability to work independently and confidently use your own initiative.
• Strong time-management and prioritisation skills.
• Good working knowledge of Microsoft Office and standard office systems.
• A professional, positive, and proactive approach to work.

Responsibilities

• Provide comprehensive administrative support to the Senior Customer Service Manager.
• Manage office stock levels and coordinate purchasing and replenishment.
• Support Health & Safety administration, including organising fire safety drills and monitoring first aid certification renewals.
• Raise purchase requisitions and process orders accurately and efficiently.
• Maintain accurate records and carry out data cleansing and quality checks.
• Monitor and manage email correspondence, ensuring queries and requests are dealt with promptly.
• Support the smooth running of daily office operations.
• Work independently and use initiative to prioritise tasks and meet deadlines.

Skills

Organisational skills

Attention to detail

Communication skills

Microsoft Office

Independent worker

Time management

Tools

Microsoft Office Suite

Job description

Customer Account Administrator

Location: Redditch, UK
Salary: £13.85 - £14.50 per hour
Contract: Temporary, ongoing
Hours: Monday to Friday, 8:00am - 4:30pm
Hybrid working: Available (3 days office 2 remote)

The Role

We are looking for a highly organised, proactive, and detail-oriented Customer Account Administrator to join our client's team in Redditch.

In this role, you will provide essential administrative support to the Senior Customer Service Manager, helping to ensure the smooth and efficient running of day-to-day office operations. The position offers a varied workload, including general administration, purchasing, record management, and Health & Safety coordination.

Key Responsibilities

• Provide comprehensive administrative support to the Senior Customer Service Manager
• Manage office stock levels and coordinate purchasing and replenishment
• Support Health & Safety administration, including organising fire safety drills and monitoring first aid certification renewals
• Raise purchase requisitions and process orders accurately and efficiently
• Maintain accurate records and carry out data cleansing and quality checks
• Monitor and manage email correspondence, ensuring queries and requests are dealt with promptly
• Support the smooth running of daily office operations
• Work independently and use initiative to prioritise tasks and meet deadlines

Essential Skills & Experience

The successful Customer Account Administrator will have:

• Previous experience in an administrative or office support environment
• Excellent organisational skills and strong attention to detail
• Excellent written and verbal communication skills
• The ability to work independently and confidently use your own initiative
• Strong time-management and prioritisation skills
• Good working knowledge of Microsoft Office and standard office systems
• A professional, positive, and proactive approach to work

Desirable

• Experience in a similar administration, customer service, or office support role
• Previous exposure to Health & Safety administration or procedures
• Experience handling purchasing, requisitions, or order processing

Why Apply?

This is an excellent opportunity for an organised administrator looking for a varied and rewarding temporary role within a professional working environment. You'll have the opportunity to develop your administrative experience while supporting an established customer service team.

If you are organised, proactive, and looking for your next opportunity, we'd love to hear from you.