Service Administrator

Confidential; Ilminster; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Free on-site parking

Friendly and supportive team  enviro n

Stable, long-term opportunity

Job summary

Confidential is recruiting for a Service Administrator in Ilminster to support a busy service department. The role is office-based, Monday to Friday, with salary 25,000–28,000 DOE and standard hours.

You will manage service administration, assist engineers, liaise with customers and keep paperwork and systems up to date. The successful candidate will thrive in a fast-paced environment, enjoy teamwork, and contribute to a proactive, supportive department culture with a focus on accuracy and

Qualifications

• Previous administration experience within a busy office environment.
• Excellent organisational skills with strong attention to detail.
• Confident and professional telephone manner.
• Strong customer service and communication skills.
• Ability to multitask and prioritise a varied workload.
• Competent IT skills, including Microsoft Office.

Responsibilities

• Answering incoming telephone calls and assisting customers with service-related enquiries.
• Creating, updating and maintaining service job cards.
• Processing service invoices accurately and efficiently.
• Booking in service appointments and scheduling work.
• Supporting engineers with administrative requirements and job information.
• Assisting with the coordination of engineer schedules and routes.
• Updating internal systems and maintaining accurate records.
• Typing letters, correspondence and service documentation.
• Liaising with customers, suppliers and internal departments.
• Managing service-related paperwork and filing.
• Monitoring and progressing ongoing service jobs.
• Providing general administrative support to the wider team.
• Assisting with ad hoc tasks to ensure the smooth running of the department.

Skills

Organisational skills

Attention to detail

Telephone manner

Customer service

Multitasking

IT skills

Tools

Microsoft Office

Job description

Service Administrator

Location: Ilminster
Salary: 25,000 - 28,000 DOE
Hours: Monday to Friday, 8:30am - 5:00pm (Office Based)

Lockhart Recruitment are delighted to be recruiting for a Service Administrator on behalf of a well-established and successful business based in Ilminster . This is a fantastic opportunity to join a busy, friendly and down-to-earth team in a varied administrative role where no two days are the same.

The company prides itself on its supportive culture, strong team spirit and enjoyable working environment where people genuinely enjoy coming to work. If you're looking for a long-term role with stability, variety and plenty of banter along the way, this could be the perfect opportunity.

The Role

As a Service Administrator, you will play a key role in supporting the day-to-day operations of a busy service department. This is a varied and fast-paced position that requires excellent organisational skills, attention to detail and a proactive approach.

You’ll be responsible for helping the department run smoothly by managing service administration, supporting engineers, liaising with customers and ensuring all paperwork and systems are kept up to date. This is a pivotal role within the business and would suit someone who enjoys being busy, working as part of a close-knit team and getting involved wherever needed.

Key Responsibilities

• Answering incoming telephone calls and assisting customers with service-related enquiries
• Creating, updating and maintaining service job cards
• Processing service invoices accurately and efficiently
• Booking in service appointments and scheduling work
• Supporting engineers with administrative requirements and job information
• Assisting with the coordination of engineer schedules and routes
• Updating internal systems and maintaining accurate records
• Typing letters, correspondence and service documentation
• Liaising with customers, suppliers and internal departments
• Managing service-related paperwork and filing
• Monitoring and progressing ongoing service jobs
• Providing general administrative support to the wider team
• Assisting with ad hoc tasks to ensure the smooth running of the department

About You

• Previous administration experience within a busy office environment
• Excellent organisational skills with strong attention to detail
• Confident and professional telephone manner
• Strong customer service and communication skills
• Ability to multitask and prioritise a varied workload
• Competent IT skills, including Microsoft Office
• Takes pride in producing accurate work
• Able to work independently and as part of a team
• Reliable, adaptable and willing to support colleagues when required
• Enjoys working in a busy, fast-paced environment
• Comfortable working with a variety of people across the business
• Enjoys working in a down-to-earth team where everyone pulls together
• Has a good sense of humour and enjoys a bit of banter alongside working hard
• Looking for a stable, long-term opportunity within a supportive company

Why Join This Team?

You’ll be joining a friendly, hard-working and down-to-earth team that genuinely enjoys working together. Whilst everyone pulls together during busy periods, there's also plenty of laughs, banter and team spirit, making it a great place to build a long-term career.

The team are supportive, welcoming and looking for someone who will become a valued member of the department. This is an environment where people work hard, help each other out and enjoy what they do.

What’s on Offer

• 25,000 - 28,000 depending on experience
• Monday to Friday, 8:30am - 5:00pm
• 25 days holiday plus bank holidays
• Free on-site parking
• Friendly and supportive team environment
• Stable, long-term opportunity with a reputable local employer
• Varied and busy role with no two days the same
• Opportunity to become a key member of a successful and global growing business

This is an excellent opportunity for an organised and proactive Administrator looking to join a friendly company where they can make a real difference. If you enjoy variety, thrive in a busy environment and are looking for a team that works hard whilst having a laugh along the way, we’d love to hear from you.