Customer Service Administrator

Confidential; Ledbury; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Continued training and development

Job summary

Confidential in Ledbury is seeking a Customer Service Administrator to join a growing manufacturing business. You\'ll be the key link from order placement to delivery, using ERP and CRM systems to keep customers informed and ensure a smooth service.

You\'ll build relationships with customers and internal teams, handle queries and complaints, support performance reviews, manage stock with production and planning teams, and drive process improvements to enhance the customer experience.

Qualifications

• Experience using ERP or CRM systems.
• Strong communication with customers and internal teams.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Manage customer orders from receipt to delivery using ERP/CRM systems.
• Build and maintain strong relationships with customers and internal teams.
• Support customer service performance reviews and drive continuous improvements.
• Handle customer queries and complaints professionally with timely resolutions.
• Collaborate with production, planning and supply chain to manage stock levels.

Skills

ERP/CRM experience

Customer service

Communication skills

Organisational skills

Teamwork

Tools

SAP

Salesforce

Excel

Job description

Customer Service Administrator

Are you passionate about delivering exceptional customer service and building strong relationships? Do you thrive in a fast-paced environment where no two days are the same?

If so, we'd love to hear from you.

We're delighted to be partnering with a well-established and growing manufacturing business in Ledbury that is looking to welcome a Customer Service Administrator to their friendly and supportive team. This is a fantastic opportunity for someone who genuinely enjoys helping customers, solving problems, and making a real difference every day.
As the key point of contact for customers, you'll play a vital role in ensuring a seamless customer journey from order placement right through to delivery. Working closely with internal departments and external customers, you'll be responsible for delivering outstanding service while maintaining strong working relationships.

This is a varied and rewarding role that would suit someone who is organised, proactive, and passionate about providing an exceptional customer experience.

What You'll Be Doing

• Managing customer orders from receipt through to delivery using CRM and ERP systems
• Building and maintaining strong relationships with customers and internal teams
• Supporting customer service performance reviews and contributing to continuous improvements
• Handling customer queries and complaints professionally, ensuring timely resolutions
• Collaborating with production, planning, and supply chain teams to manage stock levels and customer requirements
• Monitoring inventory levels and helping minimise aged stock
• Identifying opportunities to improve processes and enhance the customer experience

About You

We're looking for someone who enjoys working with people and takes pride in delivering excellent service.

You'll ideally have:

• Strong communication and relationship-building skills
• Good attention to detail and excellent organisational abilities
• Experience using ERP or CRM systems
• SAP and Salesforce experience would be advantageous
• Strong Microsoft Excel skills
• A proactive and customer-focused approach
• The ability to work effectively both independently and as part of a team

Why Join This Business?

• Be part of a collaborative and supportive team
• Work for a well-established and successful business
• Enjoy a varied role where you can genuinely make an impact
• Continued training and development opportunities
• A positive environment that encourages growth and career progression

Interested?

If you're looking for a role where your customer service skills will be valued and developed, we'd love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.