Administrator

Hewett Recruitment; Ledbury; Sur place; GBP 23 000 - 29 000; Plein temps

Résumé du poste

Hewett Recruitment are seeking a Service Administrator to join a Ledbury-based team. The role is office-based, full-time, 37 hours per week, with a temporary-to-permanent contract and an hourly rate of £13.50.

You will support the service department, handle customer enquiries, coordinate service activities, maintain ERP/CRM records and assist engineers with parts and data reporting using Excel.

Qualifications

• Previous administration experience within an office environment.
• Strong customer service and communication skills.
• Experience using ERP, CRM or business management systems.
• Excellent organisational skills and attention to detail.
• Good problem-solving abilities and a proactive approach.
• Confidence using Microsoft Office, including Excel.
• The ability to prioritise workloads and manage multiple tasks effectively.
• A positive, flexible and team-focused attitude.

Responsabilités

• Managing customer enquiries via telephone and email.
• Coordinating service activities and supporting service contracts.
• Raising quotations, reports and service-related documentation.
• Maintaining accurate records within the ERP system.
• Processing purchase orders and liaising with suppliers.
• Monitoring stock levels and updating inventory records.
• Supporting engineers with parts requests and service enquiries.
• Investigating and resolving customer queries.
• Producing reports and analysing service data using Microsoft Excel.
• Providing administrative support across the wider team as required.

Connaissances

Customer service

Communication

Organisational skills

Problem solving

Team player

Time management

Proactive

Outils

ERP

CRM

Microsoft Office

Description du poste

Service Administrator / Service Coordinator

Ledbury, Herefordshire
£13.50 per hour
37 hours per week
Temporary to Permanent Opportunity
Monday to Thursday: 8:30am - 5:00pm | Friday: 8:30am - 4:30pm
Fully Office-Based

Are you an organised Administrator with strong customer service skills? Do you enjoy working in a fast-paced environment where no two days are the same?

We're recruiting for a growing specialist business based in Ledbury that provides servicing, maintenance and support solutions to special schools throughout the UK. Due to continued expansion, they're looking for a proactive and detail-focused Service Administrator to join their friendly and supportive team.

This is an excellent opportunity for someone with administration, service coordination, customer service or office support experience who is looking for a long-term role with the potential to become permanent.

The Role

As a Service Administrator, you'll play a key role in supporting the service department, ensuring customers, engineers and suppliers receive an efficient and professional service.

Key responsibilities include:

• Managing customer enquiries via telephone and email
• Coordinating service activities and supporting service contracts
• Raising quotations, reports and service-related documentation
• Maintaining accurate records within the ERP system
• Processing purchase orders and liaising with suppliers
• Monitoring stock levels and updating inventory records
• Supporting engineers with parts requests and service enquiries
• Investigating and resolving customer queries
• Producing reports and analysing service data using Microsoft Excel
• Providing administrative support across the wider team as required

What We're Looking For

• Previous administration experience within an office environment
• Strong customer service and communication skills
• Experience using ERP, CRM or business management systems
• Excellent organisational skills and attention to detail
• Good problem-solving abilities and a proactive approach
• Confidence using Microsoft Office, including Excel
• The ability to prioritise workloads and manage multiple tasks effectively
• A positive, flexible and team-focused attitude

Desirable Experience

• Service administration
• Service coordination
• Engineering administration
• Manufacturing administration
• Maintenance support
• Facilities administration
• Purchasing administration
• Stock control and inventory management
• Customer service administration
• Excel reporting and data analysis

What's On Offer?

• Temporary to permanent opportunity
• Competitive hourly rate of £13.50 per hour
• Stable Monday to Friday working hours
• Friendly and supportive team environment
• Varied and engaging workload
• Growing organisation with long-term career prospects
• Opportunity to develop valuable service and operational administration skills