Service Administrator

Jago Consultants; Newbury; On-site; GBP 24,000 - 28,000; Full time

Job summary

Jago Consultants is assisting a prestigious dealership in the Newbury area to recruit a Service Administrator. You will handle bookings, customer greeting, preparation of handover packs, and support administrative tasks across service activities.

Hours are Monday to Friday 08:00–18:00 with one late shift to 18:30 and Saturday rota 09:00–14:00; total 45.5 hours weekly, with overtime paid as additional hours. Previous main dealership experience preferred.

Qualifications

• Previous main dealership experience is preferred.
• Experience in Aftersales department is advantageous.

Responsibilities

• Providing an immediate Sandown experience to the customer
• Taking booking calls or enquiries directly from the customer when required
• Meeting and Greeting customers into the department
• The preparation of handover/WIP/job packs for all service customer bookings
• Control future bookings and amend where required
• The sale of service plans to service customers
• Assist with the sale of smart body repairs to service customers
• Support the STMs by assisting with administration
• Support the CRC staff as and when required
• Provide sickness/holiday cover for STMs
• Work with other areas of the business to improve the customer experience.

Job description

Close to Newbury

Offering a Basic of £24,000 – OTE of £28,000 upwards

An exciting opportunity has arisen to join a Prestigious dealership seeking a Service Administrator in the Newbury area. You will be in a busy dealership, please see below details for key accountabilities:

• Providing an immediate Sandown experience to the customer
• Taking booking calls or enquiries directly from the customer when required
• Meeting and Greeting customers into the department
• The preparation of handover/WIP/job packs for all service customer bookings
• Control future bookings and amend where required
• The sale of service plans to service customers
• Assist with the sale of smart body repairs to service customers
• Support the STMs by assisting with administration
• Support the CRC staff as and when required
• Provide sickness/holiday cover for STMs
• Work with other areas of the business to improve the customer experience.

Hours of work: Monday to Friday 08:00 – 18:00. You will be required to work 1 late shift per week until 18:30. Total hours per week 45.5.
You will be required to work Saturday 09:00 – 14:00 on a rota basis these hours will be paid as additional hours.

Do you have previous main dealership experience? have you worked in the Aftersales department before?

If you have previous experience within this sector then this could be for you!