Service Administrator

Confidential; Twickenham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

£29,000 basic salary

Performance-related bonus

Upsell incentives

Full-time, permanent position

Professional dealership environment

Job summary

Confidential in Twickenham is seeking a Service Administrator to join a busy aftersales team. You will contact customers from an existing database to book servicing, manage workshop diaries and provide cover at the Service Advisor desks when needed.

The role combines administration, customer service and outbound calling with opportunities to upsell and earn bonuses. A £29,000 basic salary is offered plus performance-related bonuses in a professional dealership environment.

Qualifications

• Previous experience in an administrative, customer service or telephone-based role.
• Confident telephone manner and excellent communication skills.
• Proactive approach to outbound calling, follow-ups and sales opportunities.
• Strong organisational skills and attention to detail.
• Good IT skills and accurate customer record keeping.
• Professional, friendly and customer-focused attitude.
• Ability to manage workloads in a busy environment.

Responsibilities

• Proactively contacting existing customers to arrange servicing appointments.
• Maintain a strong workshop booking schedule and diary.
• Follow up outstanding enquiries and maximise booking opportunities.
• Identify upselling opportunities to generate additional revenue.
• Update customer records and ensure information accuracy.
• Handle incoming calls and respond to customer inquiries professionally.
• Provide occasional cover at the Service Advisor desks.
• Assist customers with service queries and appointment requirements.

Skills

Telephone skills

Customer service

Organisation

Outbound calling

IT skills

Job description

Service Administrator
Location: Twickenham
Salary: £29,000 Basic + Bonus for Upsell Incentives
Job Type: Full-Time, Permanent
Hours: Monday - Friday, 8:00am - 6:00pm, plus every other Saturday, 8:30am - 12:00pm

Are you an organised, customer-focused individual with excellent telephone skills and an interest in the automotive industry?
We're recruiting for a Service Administrator to join an established automotive dealership in Twickenham. Offering a £29,000 basic salary plus bonus and additional up-sell incentives, this is an excellent opportunity for someone who enjoys speaking with customers, managing bookings and supporting a busy aftersales department.
The main focus of the role will be contacting customers from an existing database to arrange vehicle servicing appointments and maximise workshop bookings. You'll also occasionally cover the Service Advisor desks during busy periods and colleagues' meal breaks, making this a varied, customer-facing position with opportunities to earn additional bonuses through up-selling.

What's in it for You?

• £29,000 basic salary.
• Performance-related bonus.
• Additional bonus opportunities for up-selling.
• Full-time, permanent position.
• Varied role combining administration, customer contact and aftersales support.
• Opportunity to develop your automotive customer service experience.
• Professional dealership working environment.

The Role

As a Service Administrator, your primary responsibility will be proactively contacting existing customers to arrange servicing appointments and maintain a strong workshop booking schedule.

Your responsibilities will include:

• Calling customers from the existing database to remind them when their vehicles are due for servicing.
• Booking service appointments and maintaining an organised workshop diary.
• Following up outstanding enquiries and maximising booking opportunities.
• Identifying appropriate upselling opportunities to generate additional revenue and bonus earnings.
• Updating customer records and ensuring all information is accurate.
• Handling incoming telephone calls and responding to customer enquiries professionally.
• Providing occasional cover at the Service Advisor desks during busy periods and meal breaks.
• Assisting customers with service-related queries and appointment requirements.
• Supporting Service Advisors with general administration and day-to-day aftersales duties.
• Working closely with the wider team to deliver excellent customer service and maintain an efficient department.

About You

To be considered for this Service Administrator position, you'll ideally have:

• Previous experience in an administrative, customer service or telephone-based role.
• A confident telephone manner and excellent communication skills.
• A proactive approach to outbound calling, customer follow-ups and identifying sales opportunities.
• Strong organisational skills and attention to detail.
• Good IT skills and the ability to maintain accurate customer records.
• A professional, friendly and customer-focused attitude.
• The ability to manage workloads effectively in a busy environment.
• A flexible approach and willingness to provide occasional Service Advisor cover.
• A commercial mindset with the confidence to identify appropriate up-selling opportunities.
• Previous experience within an automotive dealership, service department or vehicle servicing environment would be advantageous but is not essential for the right candidate.

This is an excellent opportunity to join an established dealership in Twickenham, offering a £29,000 basic salary plus bonus and additional upsell incentives.