Service Administrator

Auto Skills UK; City Of London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

£29k basic salary

Performance-related bonus

Upsell bonus opportunities

Full-time, permanent position

Diverse role in administration and AfS

Career development in automotive after

Professional dealership environment

Job summary

Auto Skills UK is seeking a Service Administrator in Twickenham to proactively contact existing customers for servicing appointments and maintain workshop bookings. You will support the aftersales team, cover Service Advisor desks during peak times, and pursue upsell opportunities to drive revenue.

The role focuses on organised communication with customers, accurate record-keeping, and delivering a professional service in a busy automotive dealership environment.

Qualifications

• Previous experience in an administrative, customer service or telephone-based role.
• Confident telephone manner and excellent communication skills.
• Proactive approach to outbound calling, customer follow-ups and identifying sales opportunities.
• Strong organisational skills and attention to detail.
• Good IT skills and the ability to maintain accurate customer records.

Responsibilities

• Calling customers from the existing database to remind them when their vehicles are due for servicing.
• Booking service appointments and maintaining an organised workshop diary.
• Following up outstanding enquiries and maximising booking opportunities.
• Identifying upselling opportunities to generate additional revenue and bonus earnings. Updating customer records and ensuring information is accurate.
• Handling incoming calls and responding to customer enquiries professionally.
• Providing occasional cover at the Service Advisor desks during busy periods and meal breaks.
• Assisting customers with service-related queries and appointment requirements.
• Supporting Service Advisors with day-to-day aftersales duties and general administration.

Skills

Administration

Customer service

Phone skills

Outbound calling

Organisational skills

IT skills

Automotive industry experience

Job description

Service Administrator
Location: Twickenham
Salary: £29,000 Basic + Bonus for Upsell Incentives
Job Type: Full-Time, Permanent
Hours: Monday - Friday, 8:00am - 6:00pm, plus every other Saturday, 8:30am - 12:00pm

We're recruiting for a Service Administrator to join an established automotive dealership in Twickenham. Offering a £29,000 basic salary plus bonus and additional up-sell incentives, this is an excellent opportunity for someone who enjoys speaking with customers, managing bookings and supporting a busy aftersales department.

Are you an organised, customer-focused individual with excellent telephone skills and an interest in the automotive industry?

The main focus of the role will be contacting customers from an existing database to arrange vehicle servicing appointments and maximise workshop bookings. You'll also occasionally cover the Service Advisor desks during busy periods and colleagues' meal breaks, making this a varied, customer-facing position with opportunities to earn additional bonuses through up-selling.

What's in it for You?

• £29,000 basic salary.
• Performance-related bonus.
• Additional bonus opportunities for up-selling.
• Full-time, permanent position.
• Varied role combining administration, customer contact and aftersales support.
• Opportunity to develop your automotive customer service experience.
• Professional dealership working environment.

The Role

As a Service Administrator, your primary responsibility will be proactively contacting existing customers to arrange servicing appointments and maintain a strong workshop booking schedule.

Your responsibilities will include:

• Calling customers from the existing database to remind them when their vehicles are due for servicing.
• Booking service appointments and maintaining an organised workshop diary.
• Following up outstanding enquiries and maximising booking opportunities.
• Identifying appropriate upselling opportunities to generate additional revenue and bonus earnings.Updating customer records and ensuring all information is accurate.
• Handling incoming telephone calls and responding to customer enquiries professionally.
• Providing occasional cover at the Service Advisor desks during busy periods and meal breaks.
• Assisting customers with service-related queries and appointment requirements.
• Supporting Service Advisors with general administration and day-to-day aftersales duties.
• Working closely with the wider team to deliver excellent customer service and maintain an efficient department.

About You

To be considered for this Service Administrator position, you'll ideally have:

• Previous experience in an administrative, customer service or telephone-based role.
• A confident telephone manner and excellent communication skills.
• A proactive approach to outbound calling, customer follow-ups and identifying sales opportunities.
• Strong organisational skills and attention to detail.
• Good IT skills and the ability to maintain accurate customer records.
• A professional, friendly and customer-focused attitude.
• The ability to manage workloads effectively in a busy environment.
• A flexible approach and willingness to provide occasional Service Advisor cover.
• A commercial mindset with the confidence to identify appropriate up-selling opportunities.
• Previous experience within an automotive dealership, service department or vehicle servicing environment would be advantageous but is not essential for the right candidate.