Service Administrator - Auto Dealership, OTE £28k

Jago Consultants; Newbury; On-site; GBP 24,000 - 28,000; Full time

Job summary

Jago Consultants is assisting a prestigious dealership in the Newbury area to recruit a Service Administrator. You will handle bookings, customer greeting, preparation of handover packs, and support administrative tasks across service activities.

Hours are Monday to Friday 08:00–18:00 with one late shift to 18:30 and Saturday rota 09:00–14:00; total 45.5 hours weekly, with overtime paid as additional hours. Previous main dealership experience preferred.

Qualifications

• Previous main dealership experience is preferred.
• Experience in Aftersales department is advantageous.

Responsibilities

• Providing an immediate Sandown experience to the customer
• Taking booking calls or enquiries directly from the customer when required
• Meeting and Greeting customers into the department
• The preparation of handover/WIP/job packs for all service customer bookings
• Control future bookings and amend where required
• The sale of service plans to service customers
• Assist with the sale of smart body repairs to service customers
• Support the STMs by assisting with administration
• Support the CRC staff as and when required
• Provide sickness/holiday cover for STMs
• Work with other areas of the business to improve the customer experience.

Job description

Jago Consultants is assisting a prestigious dealership in the Newbury area to recruit a Service Administrator. You will handle bookings, customer greeting, preparation of handover packs, and support administrative tasks across service activities.

Hours are Monday to Friday 08:00–18:00 with one late shift to 18:30 and Saturday rota 09:00–14:00; total 45.5 hours weekly, with overtime paid as additional hours. Previous main dealership experience preferred.