Senior Service Advisor

KPI People; Newbury; On-site; GBP 33,000 - 39,000; Full time

Benefits offered by this job

Great Benefits Package

Job summary

A busy franchised dealership in Newbury is seeking a Senior Service Advisor to join their Aftersales team. The ideal candidate will have at least 2 years of Motor Trade Service Advisor experience and a full UK driving license. Responsibilities include customer interaction, invoicing, and handling service plans, ensuring the highest level of customer service. The role offers a basic salary of £33,000 with OTE of £39,000 and a great benefits package.

Qualifications

• 2 years Motor Trade Service Advisor experience required.
• Full UK Driving Licence necessary.

Responsibilities

• Meet and greet customers to provide excellent service.
• Explain vehicle work to customers.
• Complete courtesy car insurance paperwork accurately.
• Invoicing work carried out and selling Service Plans.

Skills

Customer Service

Motor Trade Knowledge

Communication Skills

Tools

Kerridge

Pinnacle

Job description

Senior Service Advisor – Newbury -
Basic Salary - £33,000 –
OTE - £39,000 –
Great Benefits Package -

Our client, a busy franchised main dealership in Newbury has the requirement for a Senior Service Advisor to join their successful Aftersales team.

Responsibilities

As a Senior Service Advisor your responsibilities will include:

Meet and Greet Customers.
Explain to customers the work due to be carried out on their vehicle.
Accurate completion of courtesy car insurance paperwork.
Calling customers with progress updates and advise of any work needed.
Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
Invoicing work carried out.
Invoice explanation and taking payment.
Quoting, introducing and selling of Service Plans.
Ensuring all Warranty paperwork is correctly completed.
Delivering the highest level of customer service at all times.

Experience, Skills & Qualifications

Essential Requirements:

2 years Motor Trade Service Advisor experience
Full UK Driving Licence

Desirable Requirements:

Franchised Dealership Experience
Kerridge or Pinnacle Experience

Remuneration & Benefits

Basic Salary of £33,000
On Target Earnings of £39,000
Great Benefits Package

Working Hours

Monday to Friday 8am – 6pm
Saturday Mornings on a Rota