Service Administrator

Pertemps North Midlands; Melton; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Bonus opportunities

Overtime opportunities

Job summary

Pertemps North Midlands is recruiting a Service Administrator to act as the critical link between customers and workshop technicians. You will manage bookings, keep clients informed on repair progress, and help vehicles move through the garage efficiently in a busy dealership.

The role offers a basic salary of £28,000 to £32,000 per year with bonus potential and paid overtime, Monday–Friday 8:00am–5:30pm, with occasional Saturday mornings and a supportive team environment.

Qualifications

• Experience as Service Advisor in automotive environment preferred.
• Strong communication, organisation and customer service.
• Ability to coordinate schedules and maintain accurate records.

Responsibilities

• Booking vehicles into the workshop and managing customer appointments.
• Welcoming customers and understanding their requirements.
• Liaising with technicians regarding vehicle inspections and repairs.
• Preparing estimates and explaining recommended work to customers.
• Keeping customers updated on the progress of their vehicle.
• Advising customers on additional work and identifying sales opportunities.
• Handling customer queries and resolving issues professionally.
• Ensuring all relevant paperwork and systems are kept accurate and up to date.
• Working closely with the wider team to ensure department operates smoothly.
• Providing excellent customer service from initial booking to vehicle collection.

Skills

Customer service

Communication

Organisation

Scheduling

Teamwork

Sales opportunities

Tools

Booking system

Job description

This permanent, full-time Service Administrator role in Branston suits someone with automotive dealership experience. Acting as the link between customers and workshop technicians, the post-holder manages bookings, updates clients on repair progress, and helps vehicles move through the garage efficiently. Strong communication, organisation, and customer service skills are essential, alongside the ability to coordinate schedules and maintain accurate records. The position offers a basic salary of £28,000 to £32,000 annually, with bonus potential and paid overtime providing scope to increase overall earnings. Working closely with a friendly team, the successful candidate ensures every motorist receives a professional experience from initial contact through to vehicle collection. Fantastic bonus opportunities! Overtime available – excellent opportunity to boost your earnings! A thriving dealership and take the next step in your automotive career! We are currently recruiting on behalf of our client for an experienced and customer-focused Service Advisor to join their busy and friendly team. As a Service Advisor, you will be the key link between customers and the workshop, ensuring every customer receives a professional and first-class experience. You’ll be responsible for managing bookings, keeping customers updated throughout the repair process, and working closely with the technicians to ensure vehicles are completed efficiently and to a high standard.

What’s on Offer

• £28,000–£30,000 basic salary
• Good bonus opportunities
• Overtime available to increase your earnings
• Monday–Friday, 8:00am–5:30pm
• Occasional Saturday mornings
• A supportive and established team environment
• Long-term career opportunities

Your day-to-day responsibilities will include:

• Booking vehicles into the workshop and managing customer appointments
• Welcoming customers and understanding their requirements
• Liaising with technicians regarding vehicle inspections and repairs
• Preparing estimates and explaining recommended work to customers
• Keeping customers updated on the progress of their vehicle
• Advising customers on additional work and identifying sales opportunities
• Handling customer queries and resolving any issues professionally
• Ensuring all relevant paperwork and systems are kept accurate and up to date
• Working closely with the wider team to ensure the department operates smoothly
• Providing an excellent level of customer service from initial booking through to vehicle collection

About You

We’re looking for someone who is confident, organised and enjoys working with customers. Previous experience as a Service Advisor within an automotive environment would be highly desirable. You’ll need excellent communication skills, a professional manner and the ability to remain calm and organised in a busy workshop environment. Most importantly, you’ll be someone who takes pride in delivering great customer service and enjoys being part of a team.