Service Administrator

Career Choices Dewis Gyrfa Ltd; Knutsford; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Company pension scheme

Enhanced holiday entitlement

Staff discounts on vehicle purchases &

Ongoing manufacturer-accredited培训

Clear career progression routes

Professional dealership environment

Job summary

Career Choices Dewis Gyrfa Ltd. is seeking an experienced Service Administrator in Knutsford to support workshop operations and deliver outstanding customer experiences at a premium dealership.

The role requires organisational skills, strong communication, and a proactive approach to managing service workflows, bookings, and documentation. Training and clear progression routes are available in a professional environment.

Qualifications

• Full UK driving licence.
• Experience in automotive service administration or a related administrative role is preferred.
• Proficiency with service management systems (e.g., Pinnacle, Kerridge) is advantageous.

Responsibilities

• Create, update, and manage job cards to facilitate efficient workshop workflow.
• Handle customer bookings, enquiries, and follow-up communications via phone, email, and face-to-face.
• Maintain service department loading by scheduling jobs per workshop priorities and technician availability.
• Ensure documentation complies with manufacturer standards and internal procedures.
• Coordinate loan vehicle administration and communicate with customers.
• Explain completed work to customers and obtain their approval.

Skills

Customer service

Communication skills

Organisational skills

Attention to detail

Teamwork

Numeracy

IT skills

Tools

Pinnacle Software

Kerridge Software

Service management systems

Job description

We are working on behalf of a reputable main dealer in Knutsford to recruit an experienced Service Administrator.

This is a valuable opportunity for a professional with a passion for the automotive industry to join a leading dealership renowned for its excellent customer service and state-of-the-art facilities.

The Service Administrator will play a vital role in ensuring smooth workshop operations and delivering outstanding customer experiences.

Benefits include:

• Salary between £28,000 and £32,000, depending on experience
• Company pension scheme
• Enhanced holiday entitlement
• Staff discounts on vehicle purchases and services
• Ongoing manufacturer-accredited training
• Clear career progression routes within a highly regarded dealer group
• Working in a professional, friendly environment at a prestigious dealership in Knutsford Duties of a Service Administrator:
• Create, update, and manage job cards accurately to facilitate efficient workshop workflow
• Handle customer bookings, enquiries, and follow-up communications professionally via phone, email, and face-to-face
• Maintain the service department loading system by scheduling jobs in accordance with workshop priorities and technician availability
• Ensure all documentation is compliant with manufacturer standards and internal procedures as a Service Administrator
• Coordinate loan vehicle administration, including collection and return, maintaining clear communication with customers
• Explain completed work to customers, ensuring they understand and approve services carried out
• Collaborate with the service team to uphold high customer satisfaction standards
• Adhere to health and safety regulations, maintaining compliance with dealership policies Requirements of a Service Administrator:
• Full UK driving licence
• Proven customer service skills, with the ability to build rapport and handle queries professionally
• Strong organisational skills with great attention to detail and the ability to multitask in a busy environment
• Proficiency in numeracy, literacy, and IT, including experience with service management systems (familiarity with Pinnacle, Kerridge, or similar software is advantageous)
• Previous experience in automotive service administration or a related administrative role is preferred but not essential; strong administrative backgrounds are encouraged to apply
• Smart appearance and a professional attitude to represent a premium brand
• Basic understanding of vehicle mechanics or willingness to learn
• Excellent communication skills and the ability to work effectively within a team