Service Administrator

Confidential; Knutsford; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Company pension

Enhanced holiday entitlement

Staff discounts on vehicle purchases &

Staff discounts on services

Manufacturer-accredited training

Career progression

Job summary

Confidential in Knutsford is seeking an experienced Service Administrator to support a premium dealership. You will manage service bookings, create and update job cards, and help maintain smooth workshop operations while delivering excellent customer service.

The role requires strong organisational and IT skills, a full UK driving licence, and the ability to work in a professional team environment at a prestigious dealer.

Qualifications

• Experience in automotive service administration or related role is preferred.
• Strong customer service and communication skills.
• Excellent numeracy and literacy; proficient IT skills.

Responsibilities

• Create, update and manage job cards to support workshop workflow.
• Handle customer bookings, enquiries, and follow-ups via phone, email and in person.

Skills

Customer service

Organisational skills

Attention to detail

IT literacy

Multitasking

Teamwork

Tools

Pinnacle

Kerridge

Service management systems

Job description

We are working on behalf of a reputable main dealer in Knutsford to recruit an experienced Service Administrator. This is a valuable opportunity for a professional with a passion for the automotive industry to join a leading dealership renowned for its excellent customer service and state-of-the-art facilities. The Service Administrator will play a vital role in ensuring smooth workshop operations and delivering outstanding customer experiences.

Benefits

• Salary between £28,000 and £32,000, depending on experience
• Company pension scheme
• Enhanced holiday entitlement
• Staff discounts on vehicle purchases and services
• Ongoing manufacturer-accredited training
• Clear career progression routes within a highly regarded dealer group
• Working in a professional, friendly environment at a prestigious dealership in Knutsford

Duties of a Service Administrator

• Create, update, and manage job cards accurately to facilitate efficient workshop workflow
• Handle customer bookings, enquiries, and follow-up communications professionally via phone, email, and face-to-face
• Maintain the service department loading system by scheduling jobs in accordance with workshop priorities and technician availability
• Ensure all documentation is compliant with manufacturer standards and internal procedures as a Service Administrator
• Coordinate loan vehicle administration, including collection and return, maintaining clear communication with customers
• Explain completed work to customers, ensuring they understand and approve services carried out
• Collaborate with the service team to uphold high customer satisfaction standards
• Adhere to health and safety regulations, maintaining compliance with dealership policies

Requirements of a Service Administrator

• Full UK driving licence
• Proven customer service skills, with the ability to build rapport and handle queries professionally
• Strong organisational skills with great attention to detail and the ability to multitask in a busy environment
• Proficiency in numeracy, literacy, and IT, including experience with service management systems (familiarity with Pinnacle, Kerridge, or similar software is advantageous)
• Previous experience in automotive service administration or a related administrative role is preferred but not essential; strong administrative backgrounds are encouraged to apply
• Smart appearance and a professional attitude to represent a premium brand
• Basic understanding of vehicle mechanics or willingness to learnExcellent communication skills and the ability to work effectively within a team