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Perfect Placement UK Ltd; Knutsford; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Salary £28k-£32k per year

Company pension

Enhanced holidays

Staff discounts on services

Manufacturer training

Career progression

Professional environment

Job summary

Perfect Placement UK Ltd in Knutsford is recruiting an experienced Service Administrator for a leading dealership. You will ensure smooth workshop operations and deliver outstanding customer experiences.

The role offers a competitive salary, company pension, enhanced holidays, staff discounts, and ongoing manufacturer training with clear career progression within a prestigious dealer group.

Qualifications

• Proven customer service skills with rapport-building ability.
• Strong organisational skills and attention to detail.
• Numeracy, literacy and IT proficiency with service systems.
• Excellent communication and teamwork.

Responsibilities

• Create, update and manage job cards to support workshop flow.
• Handle customer bookings, enquiries and follow-up via phone, email and in-person.
• Schedule jobs according to workshop priorities and technician availability.
• Ensure documentation meets manufacturer standards and internal procedures.
• Coordinate loan vehicle administration and communicate with customers.
• Explain completed work and obtain customer approval.
• Maintain health and safety compliance and dealership policies.

Skills

Full UK driving licence

Customer service

Organisation

Numeracy and IT

Communication

Multitasking

Tools

Pinnacle

Kerridge

Job description

We are working on behalf of a reputable main dealer in Knutsford to recruit an experienced Service Administrator. This is a valuable opportunity for a professional with a passion for the automotive industry to join a leading dealership renowned for its excellent customer service and state-of-the-art facilities. The Service Administrator will play a vital role in ensuring smooth workshop operations and delivering outstanding customer experiences.

Benefits include:

• Salary between £28,000 and £32,000, depending on experience
• Company pension scheme
• Enhanced holiday entitlement
• Staff discounts on vehicle purchases and services
• Ongoing manufacturer-accredited training
• Clear career progression routes within a highly regarded dealer group
• Working in a professional, friendly environment at a prestigious dealership in Knutsford

Duties of a Service Administrator:

• Create, update, and manage job cards accurately to facilitate efficient workshop workflow
• Handle customer bookings, enquiries, and follow-up communications professionally via phone, email, and face-to-face
• Maintain the service department loading system by scheduling jobs in accordance with workshop priorities and technician availability
• Ensure all documentation is compliant with manufacturer standards and internal procedures as a Service Administrator
• Coordinate loan vehicle administration, including collection and return, maintaining clear communication with customers
• Explain completed work to customers, ensuring they understand and approve services carried out
• Collaborate with the service team to uphold high customer satisfaction standards
• Adhere to health and safety regulations, maintaining compliance with dealership policies

Requirements of a Service Administrator:

• Full UK driving licence
• Proven customer service skills, with the ability to build rapport and handle queries professionally
• Strong organisational skills with great attention to detail and the ability to multitask in a busy environment
• Proficiency in numeracy, literacy, and IT, including experience with service management systems (familiarity with Pinnacle, Kerridge, or similar software is advantageous)
• Previous experience in automotive service administration or a related administrative role is preferred but not essential; strong administrative backgrounds are encouraged to apply
• Smart appearance and a professional attitude to represent a premium brand
• Basic understanding of vehicle mechanics or willingness to learn
• Excellent communication skills and the ability to work effectively within a team