Service Admin & Front Desk Specialist

Ford & Slater Norwich; Norwich; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

22 days holiday plus statutory

Training & development opportunities

Pension

Death in Service Life Insurance

Cycle to work scheme

Employee Assistance Program

Employee of the Month

Job summary

Ford and Slater are seeking a Service Administrator / Receptionist for their Wisbech dealership. The role covers front-desk duties and service department administration, with a focus on accurate data entry and customer interactions.

The successful candidate will have IT proficiency (Excel/Word), invoicing experience an advantage, and a confident, detail-oriented approach. A full UK driving licence is preferred for occasional site-related tasks.

Qualifications

• Experience in Commercial Vehicle, Motor Trade or related sector as an Administrator or similar role.
• Experience generating invoices is an advantage.
• Confident people person with strong organisational and IT skills.
• Full UK driving licence preferred.

Responsibilities

• Meet and greet customers at reception.
• Carry out day-to-day service department administration.
• Create customer invoices from job cards data.
• Liaise with customers to obtain correct purchase orders prior to invoicing.
• Input data into various systems to keep records up to date.
• Handle incoming calls from customers.
• Maintain files in line with company and legal requirements.

Skills

Invoicing

Administration

Customer service

IT skills

Driving licence

Tools

Excel

Word

Job description

Ford and Slater are seeking a Service Administrator / Receptionist for their Wisbech dealership. The role covers front-desk duties and service department administration, with a focus on accurate data entry and customer interactions.

The successful candidate will have IT proficiency (Excel/Word), invoicing experience an advantage, and a confident, detail-oriented approach. A full UK driving licence is preferred for occasional site-related tasks.