Service Account Manager – Parcel (UK)

Vanderlande; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A logistics solutions provider is seeking a Service Account Manager to secure new business from Parcel customers. The role involves developing innovative service solutions, managing ongoing customer relationships, and leading service projects. Ideal candidates will have a degree in a relevant field, proven experience in service sales, and strong problem-solving abilities. The position offers a hybrid work environment and benefits including medical cover and career progression opportunities.

Benefits

28 days annual leave

Bupa Medical Cover

Wellbeing membership

Cycle to work scheme

Pension with Aviva

Qualifications

• Proven experience in service sales/aftersales, ideally in logistics or technical services.
• Strong team player with excellent rapport skills.
• Results-oriented with a driven to win attitude.

Responsibilities

• Collaborate with the Sales Manager to develop service solutions.
• Manage customer relationships through meetings and site visits.
• Drive upgrades and enhancements for existing installations.

Skills

Service sales/aftersales experience

Strong communication skills

Team player

Problem-solving abilities

Customer relationship management

Education

Degree in Business Administration, Engineering, or Logistics

Job description

Job Title: Service Account Manager – Parcel (UK)

Reporting to: Executive Commercial Director

Location: Birmingham or London Heathrow (Hybrid)

Contract Type: Permanent

Introduction To Role

As a Service Account Manager for our Parcel customers, you will be responsible for securing new business from existing and new customers, building long-term relationships, and supporting them with service, support, upgrades, and lifecycle planning. You’ll manage obsolescence challenges through retrofit and modification work, ensure service delivery meets expectations, and evolve contracts to match customer needs.

Role Responsibilities

You will collaborate with the Sales Manager to develop innovative service solutions for new projects, with a clear path toward Sales Management. If you are a self-motivated, proactive individual who enjoys the challenges and rewards of the Service business, then this is a job for you.

Your responsibilities include:

• Represent the customer internally with a strong customer-first mindset
• Develop and grow the UK Parcel service pipeline across existing and new sites
• Define lifecycle strategies and manage large service contract renewals
• Drive upgrades and enhancements for existing installations
• Design service concepts for new sites (site-based or remote support)
• Identify and share sales leads from customer interactions
• Lead upgrade and enhancement opportunities and own the full service sales cycle
• Collaborate with the UK Parcel Service Manager on contract negotiations
• Manage bid processes and align with customer expectations
• Maintain proactive customer relationships through meetings and site visits
• Lead and motivate cross-functional teams to ensure successful outcomes
• Continuously seek improvement opportunities for internal teams and customers

Role Qualifications and Skills

• Degree in Business Administration, Engineering, Logistics, or a comparable qualification
• Proven experience in service sales/aftersales, ideally in logistics or technical services
• Strong team player with the ability to build excellent rapport with customers
• Excellent social, communication, and stakeholder management skills
• Results-oriented, driven to win, and hands-on in approach
• Strong problem-solving abilities and proactive mindset
• Previous experience in Service Account Management is a plus
• Preferred knowledge of the UK Parcel market and customer operations

What we offer

• 28 days annual leave (excluding public holidays)
• Bupa Medical Cover
• YuLife – Wellbeing membership with fast access to GP appointments, health promotion, and daily quests to earn Yucoins exchangeable for vouchers
• A challenging work environment with opportunities for career progression
• Cycle to work scheme
• Pension with Aviva
• Access to Achievers, an award-winning recognition platform where points can be exchanged for goods and discounts

Diversity & Inclusion

Vanderlande is an equal opportunity employer. Qualified applicants will be considered regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. If you require reasonable adjustments to support your application, we are happy to discuss and accommodate.