Senior Worldwide Specialist Solutions Architect, Amazon Connect

Amazon Jobs; Greater London; On-site; GBP 60,000 - 85,000; Full time

Job summary

A leading global cloud services company is seeking a passionate technical expert to drive innovative contact center transformations. This role focuses on designing advanced AWS communication architectures, leading technical discussions, and engaging with enterprise teams. Ideal candidates will have experience in software development, cloud computing, and customer service technologies, emphasizing the ability to bridge complex technical challenges with effective customer solutions. Join us to help organizations leverage advanced cloud communication platforms.

Benefits

Diverse experiences and inclusion initiatives

Mentorship and career growth opportunities

Work/life balance and flexibility

Qualifications

• Experience in developing and implementing cloud-based communication solutions.
• Proven track record in customer service and contact center technology.
• Ability to communicate complex technical ideas to diverse audiences.

Responsibilities

• Architect advanced AWS-optimized communication solutions for enterprises.
• Lead technical discussions and guide product feedback.
• Create enablement materials and share knowledge within technical forums.

Skills

Software development

Cloud computing

Systems engineering

Infrastructure

Security

Networking

Data and analytics

Customer service experience

Communication with technical audiences

Job description

Transform customer experience through state of the art cloud communication solutions and help enterprises revolutionize how they connect with their customers!

We're seeking a passionate technical expert who will drive innovative contact center transformations using AWS Connect, bridging complex technical challenges with strategic customer solutions.

You'll be at the forefront of reimagining customer engagement technologies, working directly with enterprise teams to design sophisticated, scalable communication architectures that solve real‑world business challenges. Your expertise will help organizations unlock new possibilities in customer interaction, leveraging AWS's most advanced cloud communication platforms.

Key job responsibilities

• Architect Innovative Solutions: Design advanced, AWS‑optimized communication architectures for enterprise customers
• Technical Leadership: Provide expert guidance to GTM teams and unblock critical customer business challenges
• Customer Advocacy: Represent customer perspectives, curating feature requests and technical feedback
• Knowledge Sharing: Create enablement materials and thought leadership content across technical forums
• Community Development: Support and guide an internal network of technical subject matter experts

A day in the life

Your day will blend deep technical problem‑solving with strategic customer engagement. You'll collaborate with cross‑functional teams, dive into complex architectural designs, and translate technical capabilities into business value. Expect to move seamlessly between technical deep‑dives with engineering teams and high‑level strategic discussions with executive leadership.

About the team

Our Amazon Connect Specialist Team comprises domain experts passionate about transforming customer experience technologies. We're a collaborative group dedicated to pushing the boundaries of what's possible in cloud‑based communication solutions. Our team thrives on innovation, customer‑centricity, and solving complex technological challenges.

About AWS

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?: Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

Experience & Skills

• Experience in specific technology domain areas like software development, cloud computing, systems engineering, infrastructure, security, networking, data and analytics
• Experience in design, implementation, or consulting in applications and infrastructures
• Experience in IT development or implementation/consulting in the software or Internet industries
• Experience in the customer service/contact center industry
• Experience working with end user or developer communities
• Experience communicating complex ideas to technical and non‑technical audiences
• Advanced infrastructure and networking architecture experience
• Deep understanding of enterprise communication technologies

Equal Employment Opportunity

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.