Senior Workshop Controller | Lead Technician Team

Marshall Motor Group; Bolton; Hybrid; GBP 37.000 - 46.000; Vollzeit

Benefits dieser Stelle

Performance bonus

Tailored training

Career development

Life insurance

Pension

Exclusive staff perks

Referral bonuses

Zusammenfassung

Marshall Mercedes-Benz of Bolton is seeking an experienced Workshop Controller to lead a team of technicians, ensuring high service standards and efficient workshop operations.

This is a full-time role (45 hours/week, Mon-Fri) with a salary of £36,675 basic and £45,675 OTE, plus 25 days of holiday, life assurance and a pension. You will manage job cards, workload, and quality checks, while supporting the Service Advisor team and delivering excellent customer service.

Qualifikationen

• Previous experience as a Workshop Controller, ideally from a franchised dealership environment.
• Ability to motivate a team and maintain a professional, calm approach.
• Proficient IT skills, preferably with EVHC software experience.
• Problem-solving mindset to anticipate and resolve operational barriers.
• Commitment to delivering great results and a supportive working environment.

Aufgaben

• Lead and motivate a team of qualified and apprentice technicians to meet daily workshop demands.
• Allocate job cards and manage technicians' workloads to maximise productivity.
• Conduct quality checks to ensure work meets brand standards and drive service success through time management.
• Oversee technical workshop solutions including EVHC and service booking systems.
• Provide excellent customer service in person and over the phone, supporting the Service Advisor team as required.

Kenntnisse

Team leadership

Motivation

IT proficiency

EVHC software experience

Problem solving

Tools

EVHC software

Jobbeschreibung

Marshall Mercedes-Benz of Bolton is seeking an experienced Workshop Controller to lead a team of technicians, ensuring high service standards and efficient workshop operations.

This is a full-time role (45 hours/week, Mon-Fri) with a salary of £36,675 basic and £45,675 OTE, plus 25 days of holiday, life assurance and a pension. You will manage job cards, workload, and quality checks, while supporting the Service Advisor team and delivering excellent customer service.