Workshop Controller: Lead Techs in Fast-Service Ops

Marshall Motor Group; Harlow; Remote; GBP 38,000 - 44,000; Full time

Benefits offered by this job

25 days' annual leave + bank holidays

Life assurance

Pension scheme

Discounts on car servicing, purchase &

Exclusive shopping and lifestyle perks

Referral bonuses up to £2,000

Job summary

Marshall Volkswagen Harlow is seeking an experienced Workshop Controller to lead a busy service workshop, motivate technicians and ensure efficient, high-quality service delivery. The role offers a competitive salary (£37,500 base, £43,500 OTE), 45-hour week, 25 days plus bank holidays, life assurance and pension, and exclusive staff discounts.

You will oversee workload, time management, and customer service, aligning with brand standards.

Qualifications

• Experience as a Workshop Controller in a franchised dealership.
• Ability to motivate a team and maintain professionalism.
• Strong IT skills and experience with EVHC software.

Responsibilities

• Lead, manage and motivate a team of qualified and apprentice technicians to meet daily workshop demands.
• Allocate job cards and manage technicians’ workloads to maximise productivity.
• Quality checks to ensure all work meets brand standards and drive service success through effective time management.
• Oversee technical workshop solutions including EVHC and service booking systems.
• Provide excellent customer service both in person and over the phone, supporting the Service Advisor team as required.

Skills

Team leadership

IT skills

EVHC software experience

Customer service

Problem-solving

Tools

EVHC software

Job description

Marshall Volkswagen Harlow is seeking an experienced Workshop Controller to lead a busy service workshop, motivate technicians and ensure efficient, high-quality service delivery. The role offers a competitive salary (£37,500 base, £43,500 OTE), 45-hour week, 25 days plus bank holidays, life assurance and pension, and exclusive staff discounts.

You will oversee workload, time management, and customer service, aligning with brand standards.