Lead Automotive Workshop Controller | Drive 10-Tech Team

Marshall Motor Group; Coulsdon; Remote; GBP 40,000 - 48,000; Full time

Benefits offered by this job

25 days leave + bank holidays

Pension

Life assurance

Exclusive discounts

Rewards platform

Ongoing manufacturer training

Career progression opportunities

Job summary

Marshall Audi Coulsdon is seeking a Workshop Controller to lead a busy 10-bay workshop, guiding a team of 10 Technicians and 2 Apprentices to deliver high-quality workmanship and outstanding customer service.

You will allocate jobs, manage workloads, perform quality checks to Brand standards, and oversee EVHC and service booking systems, ensuring efficient operation and strong performance metrics across the day shift, including Saturday mornings on a rota.

Qualifications

• Lead and motivate a team of technicians and apprentices to meet daily workshop demands.
• Allocate job cards and manage technicians’ workloads to maximise productivity.
• Quality checks to ensure work meets brand standards and drive service success.

Responsibilities

• Oversee technical workshop solutions including EVHC and service booking systems.
• Provide excellent customer service both in person and over the phone, supporting the Service Advisor team as required.
• Drive efficient workshop performance and colleague development.

Skills

Team leadership

Workshop management

IT skills

EVHC software

Customer service

Tools

EVHC software

Job description

Marshall Audi Coulsdon is seeking a Workshop Controller to lead a busy 10-bay workshop, guiding a team of 10 Technicians and 2 Apprentices to deliver high-quality workmanship and outstanding customer service.

You will allocate jobs, manage workloads, perform quality checks to Brand standards, and oversee EVHC and service booking systems, ensuring efficient operation and strong performance metrics across the day shift, including Saturday mornings on a rota.