Workshop Controller

Marshall Motor Group; Harlow; Remote; GBP 38,000 - 44,000; Full time

Benefits offered by this job

25 days' annual leave + bank holidays

Life assurance

Pension scheme

Discounts on car servicing, purchase &

Exclusive shopping and lifestyle perks

Referral bonuses up to £2,000

Job summary

Marshall Volkswagen Harlow is seeking an experienced Workshop Controller to lead a busy service workshop, motivate technicians and ensure efficient, high-quality service delivery. The role offers a competitive salary (£37,500 base, £43,500 OTE), 45-hour week, 25 days plus bank holidays, life assurance and pension, and exclusive staff discounts.

You will oversee workload, time management, and customer service, aligning with brand standards.

Qualifications

• Experience as a Workshop Controller in a franchised dealership.
• Ability to motivate a team and maintain professionalism.
• Strong IT skills and experience with EVHC software.

Responsibilities

• Lead, manage and motivate a team of qualified and apprentice technicians to meet daily workshop demands.
• Allocate job cards and manage technicians’ workloads to maximise productivity.
• Quality checks to ensure all work meets brand standards and drive service success through effective time management.
• Oversee technical workshop solutions including EVHC and service booking systems.
• Provide excellent customer service both in person and over the phone, supporting the Service Advisor team as required.

Skills

Team leadership

IT skills

EVHC software experience

Customer service

Problem-solving

Tools

EVHC software

Job description

About The Role

Workshop Controller

Marshall Volkswagen Harlow

£37,500 basic | £43,500 OTE; 25 days' annual leave + bank holidays (increases with service); Life assurance & pension scheme; Discounts on car servicing, purchase & more; Access to exclusive shopping and lifestyle perks.

Full-time | 45 hours per week

Can you manage the daily operations of a busy, high performing service workshop with a brand known for excellence?

At Marshall Volkswagen Harlow,we’re seeking an experienced Workshop Controller to motivate and manage a team of technicians while ensuring great service delivery and efficiency in the operations.

In this role

• You’ll lead, manage and motivate a team of qualified and apprentice technicians to meet daily workshop demands.
• You’ll allocate job cards and manage technicians’ workloads to maximise productivity.
• You’ll have quality checks to ensure all work meets brand standards and drive service success through effective time management.
• You’ll oversee technical workshop solutions including EVHC and service booking systems.
• You’ll provide excellent customer service both in person and over the phone, supporting the Service Advisor team as required.

We're looking for

• Someone with previous experience as a Workshop Controller, ideally from a franchised dealership environment.
• Someone with the skill to motivate a team and maintain a professional, calm approach.
• Someone with proficient IT skills, preferably with EVHC software experience.
• Someone with a problem-solving mindset, who can anticipate and resolve potential operational barriers effectively.
• Most importantly, someone who shares our values and takes pride in delivering both great results and a supportive, positive working environment.

About us

At Marshall Motor Group, we're proud to represent over 25 leading car, van, truck and motorbike brands across more than 130 stores in England. We're also part of the Constellation Automotive Group, home to some of the most well-known brands in the automotive industry, including webuyanycar, cinch and BCA. Our team is over 4,000 strong and receives excellent pay packages and fantastic benefits in an environment centred around integrity, respect and innovation.

We want to hear from people with a customer-centric, can-do attitude who are ready to drive their career – and our company – forward.

What will we offer you for your commitment to us

• Performance rewards: Competitive bonus scheme, based on multiple achievable elements.
• Full tailored training: We will provide a selection of digital learning, some chosen by us to prepare you in the best possible way for your role, as well as some chosen by you for your continued development.
• Career development: Ongoing manufacturer training and development pathways across the Group.
• Financial security: Life insurance, contributory pension.
• Exclusive perks: Discounts and rewards via a dedicated employee platform.
• Referral bonuses: Up to £2,000 for successful referrals.

At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees. This includes promotion and training, and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.