Lead Workshop Controller – Premium Brand

Lookers Limited; Worcester; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Generous annual leave

Maternity/paternity leave

Techscheme discounts

Eyecare

Smart Health

Dental insurance

Critical illness cover

Job summary

Mercedes-Benz of Worcester is seeking an experienced Workshop Controller to join our state-of-the-art facility. You will supervise technicians and apprentices, prioritise daily workload, and work under the Aftersales Manager to deliver excellent service and profitability.

In this role you’ll maintain high customer satisfaction through quality checks, liaise with vehicle manufacturers, and drive workshop performance.

Responsibilities

• Make sure all service work is carried out correctly, on time and with customer satisfaction in mind.
• Maintain relationships with the vehicle manufacturer and support Technicians during repairs to ensure high standards.
• Ensure working practices comply with company, DVSA, health and safety and OEM policy.
• Liaise with colleagues and other departments to deliver top quality service for customers.
• Schedule work to meet customer needs, considering targets, job complexity and parts availability.
• Support the team and write technical reports to assist with challenges.

Job description

Mercedes-Benz of Worcester is seeking an experienced Workshop Controller to join our state-of-the-art facility. You will supervise technicians and apprentices, prioritise daily workload, and work under the Aftersales Manager to deliver excellent service and profitability.

In this role you’ll maintain high customer satisfaction through quality checks, liaise with vehicle manufacturers, and drive workshop performance.