Senior Vice President, Client Enablement

BNY Mellon; Greater London; On-site; GBP 120,000 - 160,000; Full time

Job summary

A leading global financial services firm is seeking a Senior Vice President – Client Service Strategy & Transformation. The role involves translating client service strategies into enterprise-wide programs, managing relationships with senior stakeholders, and leveraging emerging technologies to enhance client outcomes. Ideal candidates will have 7–10 years of relevant financial services experience and strong communication and relationship management skills. This position offers competitive compensation and is based in the Greater London area.

Benefits

Competitive compensation

Flexible global resources

Generous paid leaves

Qualifications

• 7–10 years of experience in financial services, ideally in client service and strategy roles.
• Proven ability to navigate complex organizations and manage senior stakeholders.
• Demonstrated ability to leverage AI and automation for enhanced client outcomes.

Responsibilities

• Translate client service strategy into enterprise-wide programs to improve client outcomes.
• Connect business lines and drive change through influence across the organization.
• Conduct analysis to inform decisions and shape service strategy.

Skills

Communication skills

Relationship management

Influencing skills

Emerging technologies expertise

Education

Bachelor’s degree or equivalent

MBA or advanced degree preferred

Job description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Vice President – Client Service Strategy & Transformation to join our Asset Servicing Client Service team. This role is located in Lake Mary, FL or Pittsburgh, PA.

Responsibilities

• Translate client service strategy into enterprise‑wide programs that improve client outcomes and align service delivery across products, clients, and regions.
• Act as a cross‑functional operator, connecting the dots across business lines, navigating complex structures, and driving change through influence.
• Conduct and interpret bespoke analysis and market insights to inform decisions and shape client service strategy.
• Partner with senior leaders to monitor performance, report outcomes, and close remediation items at an enterprise scale.
• Serve as the connective tissue between business management and client service strategy, ensuring priorities are aligned and executed.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience; MBA or advanced degree preferred.
• 7–10 years minimum of progressive experience in financial services, ideally in client service, business management, and/or strategy roles.
• Proven ability to navigate complex organizations, manage multiple senior stakeholders, and drive enterprise‑level change.
• Strong communication and relationship management skills, with the ability to influence senior leaders and clients.
• Demonstrated ability to leverage emerging technologies (e.g., AI, automation, data analytics) to deliver efficiency, scalability, and enhanced client outcomes.
• Experience in Asset Servicing is beneficial but not required; broader financial services experience will be considered.

At BNY, our culture speaks for itself, check out the latest BNY news at:

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Recent Awards

America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025

Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.