Senior UX Designer

ADP; Bristol; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global service provider is seeking a Senior UX Designer for their Bristol or Staines office. The role involves leading the UX design process to create intuitive experiences for their client-facing service platform, enhancing user engagement. The ideal candidate will have over 5 years of UX design experience, strong skills in tools like Figma, and a collaborative mindset. This position supports hybrid work, combining in-office and remote flexibility, aiming to improve client interactions and operational efficiency.

Qualifications

• 5+ years of experience in UX design (product, interaction, visual, or service design).
• Strong expertise in design and prototyping tools.
• Deep understanding of UX principles, interaction design, and information architecture.

Responsibilities

• Lead end-to-end UX for features from discovery through ideation and delivery.
• Create and enhance solutions for client self-service and case management.
• Champion user insights in every stage of the design process.

Skills

UX design

Figma

Miro

User research

Agile development

Education

Bachelor's degree or equivalent

Tools

Salesforce Experience Cloud

Job description

ADP is hiring a Senior UX Designer - Staines or Bristol (Hybrid)

Are you inspired by designing at enterprise scale and making an impact on service teams around the world? Are you empathic to user needs and committed to leveraging research to create elegant, easy-to-use experiences?

Well, this may be the role for you. Ready to design what's next?

ADP is expanding our Service Technology team with a Senior UX Designer role focused on our client-facing service platform. You'll design experiences that empower our clients worldwide as we scale our client support platform across the organization as part of ADP’s The Zone initiative. Your work will empower our clients to achieve their goals and will raise the bar for what a contemporary, highly intuitive, and effective client service portal can be.

As a Senior UX Designer, you’ll leverage your full range of user experience design expertise to craft innovative solutions for our service platform. Our best designers balance holistic thinking with hands-on execution, influencing at both strategic and tactical levels. You'll use your curiosity to uncover user problems, apply systems thinking to workflows within Salesforce’s Experience Cloud’s capabilities, and collaborate with cross-functional partners to build thoughtful, highly effective experiences.

About The Zone: The Zone is ADP's client-centric approach to re-imagining the HCM Client Experience in partnership with Salesforce. Designed to operate at a global scale, The Zone’s client portal will transform our client experiences with enhanced and personalized engagement opportunities powered by Salesforce’s Service Cloud platform to provide an unmatched, innovative approach to client service using all available evolving technologies. This platform is central to ADP's service delivery excellence and operational efficiency worldwide.

Like what you see? Apply now!

Learn more about ADP at tech.adp.com/careers

What You'll Do

• Own the Design Process. Lead end-to-end UX for features from discovery through ideation and ultimately delivery.
• Design Intuitive Experiences. Create and enhance solutions for client self-service, knowledge and training management, case creation, case management, and other related workflows—all within Salesforce Experience Cloud’s framework.
• User Research Partnership. Champion user insights in every stage of the process. Partner with UX researchers to define studies, assist in synthesizing findings, and translate them into strategic design opportunities.
• Facilitate Alignment. Use your communication skills to bring stakeholders together, drive decisions, and advocate for user experience in leadership discussions with product owners, solutions architects, and technical architects.
• Hands-on Design. Roll up your sleeves to create high-fidelity designs, prototypes, and reusable patterns that set the bar for quality.
• Apply ADP Design System Mastery. Leverage ADP’s Waypoint Design System principles to create consistent, scalable experiences that work for a global client base.
• Operational Excellence. Model lean UX practices and agile design methods. Help shape design guidelines and processes to ensure consistency and efficiency.
• Innovation. Guide your work through experimentation, iteration, and exploring emerging technologies to push ADP's products forward.

To Succeed in This Role

• Bachelor's degree OR equivalent
• 5+ years of experience in UX design (product, interaction, visual, or service design)
• Strong expertise in Figma, Miro, and other current design/prototyping tools
• Deep understanding of UX principles, interaction design, and information architecture
• Experience designing for enterprise platforms at scale with demonstrated impact
• Proven ability to influence senior stakeholders and navigate complex organizational dynamics
• Comfortable presenting work confidently and advocating for user-centered design
• Collaborative mindset with a proactive, solutions-oriented approach
• Experience working in Agile development environments

Bonus Points

• Salesforce experience: Experience designing for Salesforce Experience Cloud or other Salesforce products, including familiarity with Salesforce Lightning Design System (SLDS) principles and components.
• Service workflows: Understanding of service-oriented workflows, self-service concepts, CRM systems, and support tools.
• Industry knowledge: Experience with HR, payroll, or professional services industries
• Enterprise mindset: You've designed for large-scale platforms and understand the unique challenges of enterprise UX
• Positive energy: You bring optimism and resilience to your work, even when solving complex problems
• Systems thinker: You see the big picture and design with scale and consistency in mind
• Proactive approach: You anticipate needs, identify opportunities, and take initiative without being asked