Senior User Researcher & GDS, Discovery

Triad; City Of London; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading consultancy in the UK is seeking a Senior User Researcher to join their team on a contract basis. This hybrid role focuses on user research for public sector digital transformation projects, requiring strong experience in Discovery and Alpha phases. The ideal candidate will lead user research activities and collaborate closely with stakeholders, delivering actionable insights that shape user-centred services. A track record in agile environments and excellent communication skills are essential.

Qualifications

• Strong track record as a User Researcher on public sector or consultancy projects.
• Hands-on Discovery and Alpha experience is essential.
• Comfortable working in agile, fast-paced environments.

Responsibilities

• Lead user research activities across Discovery and Alpha.
• Deliver research that informs service design and technology decisions.
• Translate findings into clear, impactful outputs.

Skills

User Research

Agile Environment

Presentation Skills

Collaboration

Job description

Contract: Senior User Researcher
Location: Hybrid (UK-based)
Contract Type: Contract
Day Rate: 500 p/d, Outside IR35

Duration: End of March

About the Role

Triad Group PLC is looking for an experienced User Researcher to join us on a contract basis, working as part of Triad-led teams across public sector digital transformation projects. You'll also collaborate closely with external partner organisations and stakeholders.

This role requires proven experience working in Discovery and Alpha phases, delivering actionable insights that shape user-centred services from the ground up.

Key Responsibilities

• Lead user research activities across Discovery and Alpha.
• Work collaboratively with Triad consultants, client teams, and partner suppliers.
• Deliver research that informs service design and technology decisions.
• Engage with a broad range of users and stakeholders to understand needs and pain points.
• Translate findings into clear, impactful outputs for multidisciplinary teams.
• Advocate for accessibility, inclusivity, and evidence-based design.

Required Experience

• Strong track record as a User Researcher on public sector or consultancy projects.
• Hands‑on Discovery and Alpha experience is essential.
• Comfortable working in agile, fast‑paced environments.
• Confident presenting research findings to varied audiences.
• Familiarity with GDS service design standards and accessibility best practices.

About Triad

Triad is a UK-based consultancy delivering user-centred digital services. We work with public and private sector clients to solve complex challenges with smart, collaborative teams.