Senior Triage Practitioner | Norfolk Community Health and Care NHS Trust

Norfolk Community Health and Care NHS Trust; Norwich; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community health service provider in Norwich is looking for an experienced professional in urgent and emergency care to join their Unscheduled Care Coordination Hub. Responsibilities include triaging referrals and ensuring high care standards through team collaboration. Ideal candidates should have a strong clinical background and skills in patient assessment. This non-patient facing role offers opportunities to maintain clinical competencies.

Qualifications

• Experience in urgent and emergency care.
• Ability to work in an integrated team environment.
• Strong assessment and triage skills.

Responsibilities

• Triage incoming referrals evaluating patient needs.
• Lead the triage team coordinating care efficiently.
• Support multidisciplinary team in various health contexts.

Job description

Overview

Do you have experience in urgent and emergency care? Are you passionate about patient care? Do you have a can-do attitude and want to support the health system and patients getting more efficient care? Then this opportunity is for you.

Join the Norfolk and Waveney Unscheduled Care Coordination Hub (N&W UCCH). The UCCH is a one-year-old integrated service, which brings together all the system health providers, to enable patients to get care in the right place, at the right time, by the right professional(s).

You’ll be working closely with members of our ambulance service, acute trusts, social care, and community care in an innovative integrated team; working across organisation boundaries, enabling a system-wide response that improves patients’ care, experience and outcome.

Responsibilities

• To triage incoming referrals assessing the patient’s needs, determining the priority of care and processing the referrals accordingly.
• To contribute to the delivery of high standards of health care to patients by overseeing and responding to the remote monitoring systems supported by the senior clinical team.
• To lead the triage team and contribute to the co-ordination within the Unscheduled Care Coordination Hub (UCCH), in the effective and timely triage of incoming referrals assessing the patient’s needs, determining the priority of care and processing the referrals accordingly.
• This is predominantly a non-patient facing role but with regular opportunities to maintain clinical competencies.
• To triage patients referred to UCCH as part of the multidisciplinary team.
• To assess and prescribe care pathways for patients in a crisis situation with long term conditions, the frail & elderly, palliative and end of life care and/or rehabilitation needs, to achieve quality of life and independence where possible.
• To work within the integrated team to support early discharge from hospital. To work within the integrated team to prevent unnecessary admission to hospital.
• To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.
• To support activity within UCR Hub (triage) and Community Virtual Ward.
• To assess, prescribe and arrange care interventions and assessments for all patients referred to the Single Point of Access [UCCH, 2h-Urgent Community Response (UCR), Rapid Response and Virtual Ward (VW)].

Other information

This advert closes on Monday 29 Sep 2025.