Senior Ticketing Operations Lead for Matchdays & Systems

Bath Rugby; Bath; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Complimentary matchday tickets

Bath Rugby kit

Local discounts

Wellness initiatives

Onsite gym

Cycle to Work scheme

Enhanced family leave

Job summary

Bath Rugby is seeking a Senior Ticketing Operations Executive to manage day-to-day ticketing across events, sales and matchday delivery. You will maintain the ticketing systems, ensure accurate data capture and drive process improvements, with evenings and weekends on matchdays a requirement.

You will coordinate fixture set-ups, pricing and on-sale timings, manage communication with Marketing and Supporter Services, and monitor sales and inventory to support reporting and operational efficiency.

Qualifications

• Experience using ticketing systems.
• Proven track record of excellent customer service.
• Experience using spreadsheets, databases and reporting tools.
• Strong organisation and attention to detail.
• Ability to manage competing priorities.
• Availability for matchday working, including evenings and weekends.
• Experience in professional sport, live events or entertainment (desirable).

Responsibilities

• Set up and release fixtures and events in line with ticketing strategies, pricing and sales plans.
• Carry out pre-sale checks on event set-ups, pricing, allocations and availability.
• Maintain ticketing systems, including Ticketmaster XR, TCT and eTicketing.
• Coordinate seating plans, allocations, inventory and holds.
• Coordinate on-sale timings and ticketing communications with Marketing and Supporter Services.
• Monitor sales and inventory and support reporting.
• Coordinate ticket fulfilment and digital ticketing.
• Lead the smooth operational delivery of ticketing on match days, including scanning and access control checks.
• Identify opportunities to improve ticketing processes and efficiency.

Skills

Ticketing systems

Customer service

Spreadsheets

Data reporting

Organisation

Matchday availability

Sport/event experience

Tools

Ticketmaster XR

TCT

eTicketing

Job description

Bath Rugby is seeking a Senior Ticketing Operations Executive to manage day-to-day ticketing across events, sales and matchday delivery. You will maintain the ticketing systems, ensure accurate data capture and drive process improvements, with evenings and weekends on matchdays a requirement.

You will coordinate fixture set-ups, pricing and on-sale timings, manage communication with Marketing and Supporter Services, and monitor sales and inventory to support reporting and operational efficiency.