Ticketing Systems Coordinator

Brighton & Hove Albion FC; Brighton; Presencial; GBP 28.000 - 32.000; Jornada completa

Descripción de la vacante

Brighton & Hove Albion FC is seeking a tech-savvy Ticketing Systems Coordinator to join our ticket operations team at the American Express Stadium, Brighton. You will manage the fan journey from setup to matchday, ensuring a seamless supporter experience from click to turnstile.

With 35 hours per week and a permanent contract, you will support on matchdays, generate key sales and marketing reports, and act as the in-house expert for our ticketing systems.

Formación

• Experience with ticketing software and fan journey management.
• Strong problem-solving skills and a proactive approach.
• Commercial mindset with a passion for delivering an excellent fan experience.
• Ability to generate sales and marketing reports.

Responsabilidades

• Master the fan journey from setup to matchday.
• Problem solve and provide daily support for ticketing operations.
• Generate vital sales and marketing reports.
• Act as the in-house expert for ticketing systems.

Conocimientos

Fan experience focus

Problem-solving

Commercial mindset

Data reporting

Herramientas

Ticketing software

Descripción del empleo

Role: Ticketing Systems Coordinator
Positions: 2
Hours: 35 hours per week, Monday to Friday. Matchday working included (time in lieu accrued after 5 matches)
Location: American Express Stadium, Brighton
Contract Type: Permanent
Deadline Day: 19th November 2026
Interview Dates: Pre-screen calls w/c 23rd November 2026
Brighton & Hove Albion FC is a professional football club competing at the highest level of football on a global stage. At the heart of everything we do is our commitment to high performance, continuous improvement, professional excellence, and making a positive impact.
Be the driving force behind the ultimate fan experience
We are looking for a passionate and tech-savvy Ticket Operations professional to help run the heartbeat of our club: the ticketing department. From Premier League clashes and European nights to the WSL and away days, you will be at the centre of the action, ensuring every supporter’s journey is seamless from the first click to the turnstile.
In the role you will:
Master the fan journey from set-up to matchday.
Problem solve and support.
Generate vital sales and marketing reports.
Act as an in-house expert for ticketing.
Experience that will help you thrive
You are a proactive problem-solver with a strong grasp of ticketing software, a commercial mindset, and a passion for creating an unforgettable, easy‑to‑navigate fan experience. You thrive in a fast-paced environment and are ready to step up on matchdays.
We are looking for people who have a real passion for systems and finding solutions for system issues.
Ready to make an impact?
To ensure we get the best out of you in the recruitment process, please let us know if you require any reasonable adjustments. Please contact [e-mail].