Senior Ticketing Operations Executive

Bath Rugby; Bath; Presencial; GBP 25.000 - 31.000; Tempo integral

Benefícios oferecidos por esta vaga

Complimentary matchday tickets

Bath Rugby kit

Local discounts

Wellness initiatives

Onsite gym

Cycle to Work scheme

Enhanced family leave

Resumo da vaga

Bath Rugby is seeking a Senior Ticketing Operations Executive to manage day-to-day ticketing across events, sales and matchday delivery. You will maintain the ticketing systems, ensure accurate data capture and drive process improvements, with evenings and weekends on matchdays a requirement.

You will coordinate fixture set-ups, pricing and on-sale timings, manage communication with Marketing and Supporter Services, and monitor sales and inventory to support reporting and operational efficiency.

Qualificações

• Experience using ticketing systems.
• Proven track record of excellent customer service.
• Experience using spreadsheets, databases and reporting tools.
• Strong organisation and attention to detail.
• Ability to manage competing priorities.
• Availability for matchday working, including evenings and weekends.
• Experience in professional sport, live events or entertainment (desirable).

Responsabilidades

• Set up and release fixtures and events in line with ticketing strategies, pricing and sales plans.
• Carry out pre-sale checks on event set-ups, pricing, allocations and availability.
• Maintain ticketing systems, including Ticketmaster XR, TCT and eTicketing.
• Coordinate seating plans, allocations, inventory and holds.
• Coordinate on-sale timings and ticketing communications with Marketing and Supporter Services.
• Monitor sales and inventory and support reporting.
• Coordinate ticket fulfilment and digital ticketing.
• Lead the smooth operational delivery of ticketing on match days, including scanning and access control checks.
• Identify opportunities to improve ticketing processes and efficiency.

Conhecimentos

Ticketing systems

Customer service

Spreadsheets

Data reporting

Organisation

Matchday availability

Sport/event experience

Ferramentas

Ticketmaster XR

TCT

eTicketing

Descrição da vaga

Bath Rugby is looking for a Senior Ticketing Operations Executive to play a key role in the day-to-day running and delivery of ticketing across the club.

The Role

Bath Rugby is entering an exciting period of change, with the redevelopment of The Rec and the evolution of its ticketing operations.

Working closely with the Ticketing Manager, you will deliver day-to-day ticketing operations across event set-up, ticket sales and fulfilment, systems management and matchday delivery. You will also help maintain the ticketing systems, improve processes and ensure accurate data capture and reporting. Matchday working, including evenings and weekends, is essential.

Key Responsibilities

• Set up and release fixtures and events in line with agreed ticketing strategies, pricing and sales plans
• Carry out pre-sale checks on event set-ups, pricing, allocations and availability
• Maintain ticketing systems, including Ticketmaster XR, TCT and eTicketing
• Coordinate seating plans, allocations, inventory and holds
• Coordinate on-sale timings and ticketing communications with Marketing and Supporter Services
• Monitor sales and inventory and support reporting
• Coordinate ticket fulfilment and digital ticketing
• Lead the smooth operational delivery of ticketing on match days, including scanning and access control checks
• Identify opportunities to improve ticketing processes and efficiency

About You

• Previous experience using ticketing systems
• A proven track record of excellent customer service
• Experience using spreadsheets, databases and reporting tools
• Strong organisation and attention to detail
• The ability to manage competing priorities and work independently
• Availability for matchday working, including evenings and weekends
• Experience in professional sport, live events or entertainment, and of Ticketmaster (desirable)

Key Details

• Location: Bath
• Contract: Full-time, permanent
• Salary: £28,000
• Benefits: Complimentary matchday tickets, Bath Rugby kit, local discounts, wellness initiatives, onsite gym, Cycle to Work scheme and enhanced family leave
• Closing date: 24 November 2026