Head of Ticketing & Fan Experience

Breathehr; Peterborough; Remote; GBP 85,000 - 120,000; Full time

Benefits offered by this job

Prestigious hospitality events

Discounted club merchandise

Additional holiday entitlement

Learning & development

Collaborative & inclusive culture

Job summary

Breathehr seeks a Head of Ticketing and Supporter Services to lead ticketing and fan engagement at Weston Homes Stadium in Peterborough. The role focuses on managing ticket sales, distribution, and supporter relations to maximise revenue and enhance the fan experience.

You will collaborate with commercial, marketing, and operations teams, optimise the Ticketmaster Sport platform, and implement robust supporter services across matchdays and memberships.

Qualifications

• Senior leadership experience in ticketing or supporter services in sports, events, or entertainment.
• Strong analytical skills with data-driven decision making for revenue and engagement.
• Excellent communication and customer service with a fan-centric mindset.
• Proficiency with ticketing software and CRM systems, preferably Ticketmaster Sport.
• Experience handling high-volume matchday operations and loyalty initiatives.
• Familiarity with industry regulations and accessibility standards.

Responsibilities

• Oversee day-to-day ticketing and supporter services operations, including staff management, training, and performance reviews.
• Develop and implement ticketing strategies, pricing models, promotions, and campaigns to maximise sales and engagement.
• Manage relationships with Ticketmaster Sport and external partners for system reliability, updates, and integration with club platforms.
• Analyse ticketing and supporter data to provide insights for revenue optimisation and personalised engagement.
• Ensure compliance with data protection, accessibility, and football governing body requirements.
• Lead on matchday ticketing logistics, box office operations, and access control.
• Champion supporter services, handling inquiries, resolving complaints, and developing loyalty programs.
• Collaborate with marketing to enhance fan engagement through digital ticketing and exclusive events.
• Monitor KPIs like attendance, sell-out rates, feedback, and retention rates.
• Identify opportunities for innovation in mobile ticketing, CRM integrations, or new tools.

Skills

Senior leadership

Fan engagement

Data analysis

Customer service

Education

Business/Management degree

Tools

Ticketmaster Sport

CRM systems

Job description

Breathehr seeks a Head of Ticketing and Supporter Services to lead ticketing and fan engagement at Weston Homes Stadium in Peterborough. The role focuses on managing ticket sales, distribution, and supporter relations to maximise revenue and enhance the fan experience.

You will collaborate with commercial, marketing, and operations teams, optimise the Ticketmaster Sport platform, and implement robust supporter services across matchdays and memberships.