Senior Telecoms Account Manager | Growth & Retention

Perfect Management Limited; St Albans; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading Telecoms provider in St Albans is seeking an experienced Account Manager with at least 3 years in the industry. You will manage your own client base, respond to inbound queries, and ensure customer satisfaction—key to their 99% retention rate. Ideal candidates will have a strong customer service background and a proactive approach to problem-solving. This role offers an opportunity to grow within a stable and award-winning company.

Qualifications

• Minimum 3 years experience as an Account Manager within Telecoms.
• Strong communication and interpersonal skills.
• Ability to manage client expectations effectively.

Responsibilities

• Manage your own client base and deal with inbound calls and queries.
• Diagnose faults and contact relevant teams to resolve issues.
• Handle customer and dealer enquiries.

Skills

Customer service

Client management

Problem-solving

Job description

A leading Telecoms provider in St Albans is seeking an experienced Account Manager with at least 3 years in the industry. You will manage your own client base, respond to inbound queries, and ensure customer satisfaction—key to their 99% retention rate. Ideal candidates will have a strong customer service background and a proactive approach to problem-solving. This role offers an opportunity to grow within a stable and award-winning company.