Senior Technical Writer

BloomReach; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading tech company is seeking a Senior Technical Writer to enhance the developer experience within their Engagement Docs Team. This role offers flexibility to work remotely while playing a crucial role in organizing product knowledge and documenting features. The ideal candidate should have a strong command of English, excellent communication skills, and experience in SDK and API documentation. The position provides competitive compensation starting from EUR 2,000/month and numerous benefits including professional development opportunities.

Benefits

Flexible working hours

Professional education budget

Employee Assistance Program

DisConnect days

Restricted Stock Units

Employee performance bonus

Qualifications

• Drive and ambition to tackle new challenges and learn new skills.
• Excellent written command of English.
• Strong communication skills and a team player spirit.

Responsibilities

• Design a seamless developer experience by understanding developer objectives.
• Manage technical knowledge by centralizing documentation.
• Collaborate with teams to enhance documentation based on feedback.

Skills

Technical writing

Team collaboration

SDK testing

API documentation

Communication skills

Tools

Github

Documentation tools

Job description

API SDK technical writing developer experience documentation

We are seeking a Senior Technical Writer to enhance the developer experience within our Engagement Docs Team. This role offers the flexibility to work from anywhere in Slovakia or the Czech Republic, with office spaces available in Bratislava and Brno. You will play a crucial role in organizing and maintaining knowledge about our product, documenting features, and creating business use cases to empower our clients to use our platform solutions independently. Your work will directly contribute to our clients' and platform's success, supporting our scalability and efficiency as a centralized source of truth. Compensation starts from EUR 2,000/month, adjusted based on expertise and skills, with additional benefits. You will report to the Knowledge Manager and VP of Product Insight and Design, driving a key strategic initiative across Product and Engineering, Support, Client Services, and Sales, helping shape Bloomreach's path to IPO.

Responsibilities

• Design a seamless developer experience by understanding developer objectives and proactively addressing their questions, leveraging AI solutions for meaningful outcomes.
• Manage technical knowledge by centralizing feature guides, developer guides, SDK, and API documentation.
• Collaborate with Product and Engineering, Support, Client Services, and Sales to enhance documentation based on strategic priorities and field feedback.
• Implement the highest documentation standards, driving communication excellence.
• Mentor and empower junior Docs team members to support Engagement product and company goals.

Requirements

• Drive and ambition to tackle new challenges and learn new skills.
• Excellent written command of English.
• Strong communication skills and a team player spirit, with the ability to communicate concisely and convincingly.
• Comfortable testing SDKs, APIs, and integration flows, with familiarity with developer tools such as Github and AI innovations.

Nice to have

• Documentation and/or copywriting experience, including writing feature documentation, user guides, and release notes, with familiarity with documentation tools and processes.
• Competitive salary based on expertise and impact.
• Flexible working hours and virtual-first work environment.
• Opportunities for personal and leader development.
• Professional education budget.
• Employee Assistance Program and Calm subscription.
• DisConnect days for team unwinding.
• Extended parental leave.
• Restricted Stock Units or Stock Options.
• Company performance bonus and employee referral bonus.

How to Apply

Interested in this position? Please submit your resume and cover letter through the application portal.