Senior Technical Support Engineer – Onsite & Cloud

Emplyfy

Bracknell

On-site

GBP 30,000 - 40,000

Full time

6 days ago

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Benefits offered by this job

40 days annual leave

Job summary

Emplyfy is seeking an experienced Technical Support Engineer for a multinational high-tech MSP. You will own customer queries, travel to sites to investigate faults, and manage tickets through the Service Desk.

You will keep clients informed on progress and resolutions, escalate when needed, and plan daily priorities to meet SLAs. The role covers hands-on IT work across Microsoft 365, Intune, Azure, Windows Server, and networking, with 30k-40k salary and 40 days leave.

Qualifications

Minimum 5 years of relevant IT experience.
Experience across cyber security standards (Cyber Essentials, GDPR) is essential.
Hands-on implementation experience with Microsoft 365 suite.

Responsibilities

Take ownership of customer technical queries and provide appropriate support.
Travel to customer sites to investigate faults, implement fixes and complete maintenance activities.
Manage incoming support tickets and requests through the Service Desk platform.
Keep customers informed about progress and resolution times in accordance with SLAs.
Escalate serious or business-critical incidents when required.
Plan and manage daily priorities to ensure work is completed efficiently.
Monitor customer systems and environments and ensure their technology continues to support business requirements.
Install, configure, test, maintain and repair IT equipment and software.
Maintain clear records of technical activity, ticket updates and outstanding tasks.
Deal with urgent incidents both remotely and on-site.