Senior Technical Support Engineer — On‑Site & Field Expert

Emplyfy; Aylesbury; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual leave

Job summary

Emplyfy seeks an experienced Technical Support Engineer to handle customer technical queries and travel to client sites for faults, fixes, and maintenance. You will manage tickets, update customers on progress, and ensure SLA adherence while working across a broad IT environment.

A minimum of five years of relevant IT experience and hands-on Cyber Essentials, GDPR, and Microsoft 365 expertise are required, with experience in Intune, RMM, and network installations.

Qualifications

• Minimum of 5 years IT experience.
• Hands-on experience with Cyber Essentials and GDPR.
• Proficient in Microsoft 365 suite.
• Experience with Intune and RMM tools.
• Strong customer-focused communication.
• Willingness to travel to customer sites.

Responsibilities

• Take ownership of customer technical queries.
• Travel to customer sites to investigate faults and apply fixes.
• Manage incoming support tickets via the Service Desk.
• Keep customers informed per SLAs.
• Escalate incidents when required.
• Plan daily priorities and maintain records.
• Install, configure and repair IT equipment and software.
• Collaborate with external suppliers as needed.
• Document activity and outcomes.

Skills

Troubleshooting

Customer support

Communication

Tools

Microsoft 365

Intune

RMM

Azure

Windows Server

DNS/DHCP

Job description

Emplyfy seeks an experienced Technical Support Engineer to handle customer technical queries and travel to client sites for faults, fixes, and maintenance. You will manage tickets, update customers on progress, and ensure SLA adherence while working across a broad IT environment.

A minimum of five years of relevant IT experience and hands-on Cyber Essentials, GDPR, and Microsoft 365 expertise are required, with experience in Intune, RMM, and network installations.