IT Solutions Engineer - Onsite Support & Installations

Emplyfy

Ascot

On-site

GBP 30,000 - 40,000

Full time

6 days ago

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Benefits offered by this job

40 days paid holiday

Job summary

Emplyfy is seeking an experienced Technical Support Specialist for an international high-tech MSP. The role combines customer interaction, technical troubleshooting, and practical work at client locations.

You will manage incidents, installations, and maintenance while ensuring SLA compliance and clear communication with customers. A minimum of five years of IT experience and strong knowledge of Microsoft 365, security standards, and networking are required.

Qualifications

Proven knowledge of Cyber Essentials and GDPR security standards and their implementation.
Strong experience with Microsoft 365 including Email, SharePoint, Teams and OneDrive.
Experience with Microsoft Intune, RMM solutions and telephone platforms.
In-depth knowledge of network infrastructure: routers, switches, APs, DHCP, DNS, TCP/IP, VLANs and firewalls.
Experience working with external service providers and following industry standards.

Responsibilities

Provide customers with responsive and professional technical assistance.
Attend customer sites to resolve technical issues, installations and maintenance.
Manage incidents and service requests through the Service Desk.
Keep customers informed and operate within SLA requirements.
Identify issues for escalation and bring high-priority matters to management.
Review workload and establish priorities to meet business objectives.
Monitor customer systems to ensure technology meets business standards.
Install, configure, test, maintain and repair IT hardware and software.
Record technical activity and document unresolved work.
Handle urgent incidents remotely and at customer premises.