IT Solutions Engineer — On‑Site Tech Support & Deployments

Emplyfy; Harlow; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days holiday

Job summary

Emplyfy is seeking an experienced IT Solutions Engineer/Technical Support Specialist to join an international high-tech MSP. You will provide responsive technical assistance, attend customer sites, and manage incidents through the Service Desk, ensuring SLAs are met.

With 5+ years in IT support, you will know Cyber Essentials, GDPR, Microsoft 365/SharePoint/Teams/OneDrive, Intune and RMM; you will configure networks, servers, and devices and communicate clearly with customers.

Qualifications

• Minimum 5 years of IT support experience.
• Experience with Cyber Essentials and GDPR security standards.
• Proficient in Microsoft 365 stack (Email, SharePoint, Teams, OneDrive).
• Experience with Azure administration and Intune.
• Strong network infrastructure knowledge and Windows Server administration.

Responsibilities

• Provide customers with responsive and professional technical assistance.
• Attend customer sites to resolve technical issues and perform installations.
• Manage incidents and service requests through the Service Desk.
• Keep customers informed and meet SLA requirements.
• Escalate high-priority issues when needed.
• Monitor customer environments and maintain documentation.

Skills

Cyber Essentials

GDPR

Microsoft 365

SharePoint

Teams

OneDrive

Azure

Intune

RMM

Networking

Windows Server

Troubleshooting

Customer-facing

Tools

RMM tools

SharePoint/OneDrive admin

Job description

Emplyfy is seeking an experienced IT Solutions Engineer/Technical Support Specialist to join an international high-tech MSP. You will provide responsive technical assistance, attend customer sites, and manage incidents through the Service Desk, ensuring SLAs are met.

With 5+ years in IT support, you will know Cyber Essentials, GDPR, Microsoft 365/SharePoint/Teams/OneDrive, Intune and RMM; you will configure networks, servers, and devices and communicate clearly with customers.