Field Tech Support Engineer – On-Site & Remote

Emplyfy; Newbury; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual leave

Job summary

Emplyfy is seeking a Technical Support Engineer to provide reliable hands-on IT support across diverse environments. You will travel to customer sites, investigate faults, implement fixes and guide users through complex technical issues, ensuring minimal disruption.

The role requires strong communication, a customer-focused approach and hands-on experience with Microsoft 365, Intune, Azure and Windows Server environments. You will document activity, manage tickets and ensure SLAs are met.

Qualifications

• Minimum of 5 years relevant IT experience.
• Cyber Essentials and GDPR security standards with hands-on implementation experience (mandatory).
• Microsoft 365 including Email, SharePoint, Teams and OneDrive (mandatory).
• Intune, RMM technologies and telephone systems.
• Installation and maintenance of networks including switches, routers, APs, DHCP, DNS, TCP/IP, VLANs and firewalls.
• Windows Server 2016/2019/2022 including Group Policy and security settings.
• Azure administration and implementation.
• Windows 10, Windows 11 and Mac systems.
• Client-specific builds, imaging and deployment.
• Strong communication skills and a customer-focused approach.
• Ability to investigate and resolve technical problems with minimal supervision.
• Collaborative and reliable team player.

Responsibilities

• Take ownership of customer technical queries and provide appropriate support.
• Travel to customer sites to investigate faults, implement fixes and complete maintenance activities.
• Manage incoming support tickets and requests through the Service Desk platform.
• Keep customers informed about progress and resolution times in accordance with SLAs.
• Escalate serious or business-critical incidents when required.
• Plan and manage daily priorities to ensure work is completed efficiently.
• Monitor customer systems and environments and ensure their technology continues to support business requirements.
• Install, configure, test, maintain and repair IT equipment and software.
• Maintain clear records of technical activity, ticket updates and outstanding tasks.
• Deal with urgent incidents both remotely and on-site.

Skills

Customer-focused

Troubleshooting

Communication

Teamwork

IT Support

Tools

Microsoft 365

Intune

RMM technologies

Azure

Windows Server

Windows 10/11

Mac

SharePoint

OneDrive

Job description

Emplyfy is seeking a Technical Support Engineer to provide reliable hands-on IT support across diverse environments. You will travel to customer sites, investigate faults, implement fixes and guide users through complex technical issues, ensuring minimal disruption.

The role requires strong communication, a customer-focused approach and hands-on experience with Microsoft 365, Intune, Azure and Windows Server environments. You will document activity, manage tickets and ensure SLAs are met.