Field Technical Support Engineer – On-Site MSP

Emplyfy; Esher; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual leave

Job summary

Emplyfy is seeking an experienced Technical Support Engineer to provide hands-on technical support at customer locations and manage service tickets. The role requires strong communication, troubleshooting skills and a customer-focused approach.

You will travel to client sites, perform fault investigations, and implement fixes while maintaining clear records and adhering to SLAs. The position offers 30,000–40,000 GBP per year with 40 days of annual leave and broad work across IT environments.

Qualifications

• Minimum 5 years of IT experience.
• Experience with Cyber Essentials and GDPR security standards.
• Experience with Windows Server 2016/2019/2022.
• Experience with Azure administration.
• Experience with Microsoft 365 including Email, SharePoint, Teams and OneDrive.
• Experience with networks: switches, routers, DHCP, DNS, TCP/IP, VLANs and firewalls.

Responsibilities

• Take ownership of customer technical queries and provide appropriate support.
• Travel to customer sites to investigate faults, implement fixes and complete maintenance activities.
• Manage incoming support tickets and requests through the Service Desk platform.
• Keep customers informed about progress and resolution times in accordance with SLAs.
• Escalate serious or business-critical incidents when required.
• Plan and manage daily priorities to ensure work is completed efficiently.
• Monitor customer systems and environments and ensure their technology continues to support business requirements.
• Install, configure, test, maintain and repair IT equipment and software.
• Maintain clear records of technical activity, ticket updates and outstanding tasks.
• Deal with urgent incidents both remotely and on-site.

Skills

Communication skills

Customer focus

Teamwork

Troubleshooting

On-site support

Tools

Microsoft 365

Intune

RMM

Azure

Job description

Emplyfy is seeking an experienced Technical Support Engineer to provide hands-on technical support at customer locations and manage service tickets. The role requires strong communication, troubleshooting skills and a customer-focused approach.

You will travel to client sites, perform fault investigations, and implement fixes while maintaining clear records and adhering to SLAs. The position offers 30,000–40,000 GBP per year with 40 days of annual leave and broad work across IT environments.