On-Site Technical Support Engineer

Emplyfy; Felbridge; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual leave

Job summary

Emplyfy’s client is seeking a Technical Support Engineer to own and resolve complex IT queries across diverse environments. You will travel to customer sites to investigate faults, implement fixes and perform maintenance, while maintaining ticket progress and SLA adherence.

Key requirements include at least five years of IT experience, hands-on Cyber Essentials and GDPR experience, and proficiency with Microsoft 365, Intune, Azure, and RMM tools.

Qualifications

• Minimum 5 years' relevant IT experience.
• Cyber Essentials and GDPR security standards, with hands-on implementation.
• Microsoft 365 administration including Email, SharePoint, Teams and OneDrive.
• Intune, RMM technologies, and telephone systems.
• Installation and maintenance of networks (DHCP/DNS/TCP/IP/VLANs) and firewalls.
• Strong communication and customer-focused approach.

Responsibilities

• Take ownership of customer technical queries and provide appropriate support.
• Travel to customer sites to investigate faults, implement fixes and complete maintenance activities.
• Manage incoming support tickets and requests through the Service Desk platform.
• Keep customers informed about progress and resolution times in accordance with SLAs.
• Escalate serious or business-critical incidents when required.
• Plan and manage daily priorities to ensure work is completed efficiently.
• Monitor customer systems and environments and ensure their technology continues to support business requirements.
• Install, configure, test, maintain and repair IT equipment and software.
• Maintain clear records of technical activity, ticket updates and outstanding tasks.
• Deal with urgent incidents both remotely and on-site.

Skills

IT support experience

Customer service

Problem solving

Travel flexibility

Team collaboration

Tools

Microsoft 365

Intune

Azure

RMM tools

DNS/DHCP

Job description

Emplyfy’s client is seeking a Technical Support Engineer to own and resolve complex IT queries across diverse environments. You will travel to customer sites to investigate faults, implement fixes and perform maintenance, while maintaining ticket progress and SLA adherence.

Key requirements include at least five years of IT experience, hands-on Cyber Essentials and GDPR experience, and proficiency with Microsoft 365, Intune, Azure, and RMM tools.