Technical Support Engineer — On-Site Travel

Emplyfy; Olney; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual leave

Job summary

Emplyfy in Olney, UK, is seeking an experienced Technical Support Engineer to deliver hands-on technical support at customer sites and manage service requests with a proactive, customer-focused approach.

You will troubleshoot across Microsoft 365, Azure, Intune, RMM, Windows Server and network components, travel to client sites, document tickets, and ensure SLAs are met. A minimum of five years IT experience is required and 40 days of leave.

Qualifications

• Minimum of 5 years' relevant IT experience.
• Cyber Essentials and GDPR security standards with hands-on implementation experience.
• Microsoft 365 including Email, SharePoint, Teams and OneDrive.
• Intune, RMM technologies and telephone systems.
• Installation and maintenance of networks including switches, routers, APs, DHCP, DNS, TCP/IP, VLANs and firewalls.
• Ability to investigate and resolve technical problems with minimal supervision.

Responsibilities

• Take ownership of customer technical queries and provide appropriate support.
• Travel to customer sites to investigate faults and complete maintenance activities.
• Manage incoming support tickets and requests through the Service Desk platform.
• Keep customers informed about progress and resolution times in accordance with SLAs.
• Escalate serious or business-critical incidents when required.
• Plan and manage daily priorities to ensure work is completed efficiently.
• Monitor customer systems and environments and ensure their technology continues to support business requirements.
• Install, configure, test, maintain and repair IT equipment and software.
• Maintain clear records of technical activity, ticket updates and outstanding tasks.
• Deal with urgent incidents both remotely and on-site.

Skills

Troubleshooting

Customer support

Strong communication

On-site travel

Tools

Microsoft 365

Intune

RMM technologies

Azure

Job description

Emplyfy in Olney, UK, is seeking an experienced Technical Support Engineer to deliver hands-on technical support at customer sites and manage service requests with a proactive, customer-focused approach.

You will troubleshoot across Microsoft 365, Azure, Intune, RMM, Windows Server and network components, travel to client sites, document tickets, and ensure SLAs are met. A minimum of five years IT experience is required and 40 days of leave.