Senior Technical Engineer - Multi-site IT Support

Vocosa; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A technology solutions provider based in England is seeking a Lead Technical Engineer with over 4 years of IT Technical support experience. The role involves acting as the primary escalation point in IT support and requires a blend of on-site and remote assistance. The successful candidate will oversee complex incidents, support project delivery, and play a key role in enhancing service outcomes across various educational institutions. This position is pivotal to improving service consistency and operational efficiency.

Qualifications

• Minimum of 4 years of experience in IT technical support.
• Ability to act as the primary technical escalation point.
• Experience in a multi-site education environment.

Responsibilities

• Provide day-to-day technical support.
• Own complex incidents and escalations.
• Work closely with the IT Support Manager on service improvements.

Skills

IT Technical support experience

Escalation management

Problem-solving

Communication

Job description

A technology solutions provider based in England is seeking a Lead Technical Engineer with over 4 years of IT Technical support experience. The role involves acting as the primary escalation point in IT support and requires a blend of on-site and remote assistance. The successful candidate will oversee complex incidents, support project delivery, and play a key role in enhancing service outcomes across various educational institutions. This position is pivotal to improving service consistency and operational efficiency.