Senior Strategic CSM - Growth & Adoption Leader

OneTrust; City Of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading data governance platform provider in London is looking for a Principal Customer Success Manager. This role involves acting as a trusted advisor for strategic customers, ensuring their satisfaction with OneTrust products, and managing account relationships to drive retention and growth. Candidates should have at least 6 years in customer success and strong communication skills. The role offers hybrid working with a focus on in-office collaboration.

Benefits

Opportunities for professional growth

Inclusive work culture

Flexible working arrangements

Qualifications

• 6+ years in a client-facing role within a Customer Success Manager role is mandatory.
• Proven success in engaging with customers across corporate functions.
• Experience implementing SaaS solutions.

Responsibilities

• Establish relationships with customer stakeholders throughout the lifecycle.
• Act as primary contact to help customers navigate the OneTrust platform.
• Deliver proactive communication and manage critical escalations.

Skills

Excellent communication

Customer relationship management

Technical aptitude for SaaS

Ability to manage escalations

Problem-solving

Account management

Education

BA/BS in a relevant subject

Tools

SFDC

Gainsight

Job description

A leading data governance platform provider in London is looking for a Principal Customer Success Manager. This role involves acting as a trusted advisor for strategic customers, ensuring their satisfaction with OneTrust products, and managing account relationships to drive retention and growth. Candidates should have at least 6 years in customer success and strong communication skills. The role offers hybrid working with a focus on in-office collaboration.