Senior Store Operations Leader: Customer Experience

Sainsbury's; Coventry; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Private Healthcare

Car allowance

Interest-free car loan

Annual bonus scheme

Discount card

Free food and hot drinks

Generous holiday entitlement

Pension matching

Sainsbury’s share scheme

Wellbeing support

Cycle to Work

Gym membership discounts

Job summary

Sainsbury's in the United Kingdom is seeking an experienced Store Manager to lead large, complex retail operations. You will be accountable for delivering brilliant customer experiences, strong financial results and a safe, well‑organized store environment.

You’ll manage hundreds of colleagues, drive change, use data to improve KPIs and uphold HR policies. This role offers a rewarding career with inclusive culture and clear progression across Warwickshire, Leicester and Northampton.

Qualifications

• Experience leading an operation end-to-end with teams of colleagues and managers.
• Experience managing high-volume, fast-paced sites delivering customer, financial and team outcomes.
• Ability to use data and insight to shape long-term plans and KPI improvements.
• Experience handling complex people matters, including dismissals, applying HR policies.
• Proven ability to coach managers and create a customer-centric culture.

Responsibilities

• Lead large, complex store operations and deliver brilliant customer service.
• Ensure delivery of customer, financial and operational outcomes through the store leadership team.
• Drive change initiatives, engage teams and maintain wellbeing and morale.
• Use data and insights to inform planning and continuously improve KPIs.

Skills

Customer service leadership

People management

Change management

Data-driven decision making

HR policy knowledge

Job description

Sainsbury's in the United Kingdom is seeking an experienced Store Manager to lead large, complex retail operations. You will be accountable for delivering brilliant customer experiences, strong financial results and a safe, well‑organized store environment.

You’ll manage hundreds of colleagues, drive change, use data to improve KPIs and uphold HR policies. This role offers a rewarding career with inclusive culture and clear progression across Warwickshire, Leicester and Northampton.