Store Experience Leader

Sainsbury's; Peterborough; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food & drinks

Holiday entitlement

Pension match

Share scheme

Wellbeing support

Cycle to Work

Gym discounts

Job summary

Sainsbury's in the United Kingdom is seeking a Customer Experience Manager to lead store operations and frontline service. You will shape the customer journey from checkout to back of house, coaching teams to deliver outstanding service and meet our customer commitments.

With previous line management experience in a fast-paced retail setting, you will drive KPIs, manage performance, and ensure scheduling and payroll accuracy.

Qualifications

• Track record delivering exceptional customer experiences and coaching others.
• Experience leading teams in dynamic, customer-facing environments.
• Leadership in high-volume, fast-paced operations.
• Proven success delivering KPIs across sales, stock, and satisfaction.
• Experience managing complex people matters with fairness.

Responsibilities

• Own overall customer experience from checkout to back of house.
• Manage front-end checkout operations to meet expectations.
• Oversee store operations including petrol station where applicable.
• Lead people management—performance, disciplinaries, scheduling.
• Provide direction and support to staff to deliver for customers.

Skills

People management

Customer service

Leadership

KPI tracking

Employee relations

Job description

Sainsbury's in the United Kingdom is seeking a Customer Experience Manager to lead store operations and frontline service. You will shape the customer journey from checkout to back of house, coaching teams to deliver outstanding service and meet our customer commitments.

With previous line management experience in a fast-paced retail setting, you will drive KPIs, manage performance, and ensure scheduling and payroll accuracy.