Store Experience Leader

Sainsbury's; Epsom; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Discounted shopping

Annual bonus scheme

Staff meals and breaks

Generous holiday entitlement

Pension match

Cycle to work scheme

Wellbeing support

Job summary

Sainsbury's is seeking an experienced Customer Experience Manager to lead in-store operations and the customer journey. You will oversee checkout and back-of-house activities, coach teams, and drive performance across KPIs, ensuring consistent customer satisfaction and smooth daily operations.

The role requires strong leadership, a passion for service, and the ability to direct teams during busy periods while maintaining high standards of safety and availability.

Qualifications

• A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
• Experience leading teams in a fast-paced, customer-facing environment with high performance.
• Proven ability to deliver against KPIs across sales, stock, and colleague engagement.

Responsibilities

• Taking responsibility for the overall customer experience across the store from the checkout to back of house.
• Managing the front-end checkout operation to serve customers to company standards.
• Managing operations in the petrol station (if applicable).
• People management, performance coaching, disciplinary processes, scheduling and pay accuracy.
• Occasionally assuming overall store leadership with direction and support for colleagues.

Skills

Customer focus

Team leadership

KPI management

Operations oversight

Disciplinary handling

Education

High school diploma or equivalent

Tools

POS systems

Staff scheduling tools

Job description

Sainsbury's is seeking an experienced Customer Experience Manager to lead in-store operations and the customer journey. You will oversee checkout and back-of-house activities, coach teams, and drive performance across KPIs, ensuring consistent customer satisfaction and smooth daily operations.

The role requires strong leadership, a passion for service, and the ability to direct teams during busy periods while maintaining high standards of safety and availability.