Store Leader: Scale Operations & Customer Experience

Sainsbury's; West of England; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Private Healthcare

Annual bonus scheme

Staff discount

Pension scheme

Cycle to work

Gym discounts

Job summary

Sainsbury’s is seeking an experienced Store Manager to lead a large, busy supermarket and guide a team of managers and colleagues. You’ll ensure outstanding store performance, champion excellent service, and deliver strong financial results while maintaining a focus on customer experience and community presence.

You will manage change, coach others, and uphold HR policies as you drive improvements to the customer journey and store operations daily.

Qualifications

• Experience delivering brilliant customer experiences and improving customer journeys.
• Proven ability to lead an operation end-to-end with accountability for customer, financial and team outcomes.
• Strong leadership, coaching and development of managers and colleagues.
• Ability to use data and insight to shape long-term plans and drive KPI improvements.
• Comfort handling complex people matters, including dismissals, with fair HR practices.
• Ability to lead through change while maintaining team wellbeing and engagement.

Responsibilities

• Lead a large, complex store operation with a team of managers and colleagues.
• Ensure delivery of our purpose to make good food, joyful, accessible and affordable every day.
• Set and achieve ambitious customer, financial and operational targets.
• Inspire a customer-centric culture and model high service standards.

Skills

Customer experience

People management

Change management

Data-driven decisions

Leadership

HR policy understanding

Job description

Sainsbury’s is seeking an experienced Store Manager to lead a large, busy supermarket and guide a team of managers and colleagues. You’ll ensure outstanding store performance, champion excellent service, and deliver strong financial results while maintaining a focus on customer experience and community presence.

You will manage change, coach others, and uphold HR policies as you drive improvements to the customer journey and store operations daily.