Store Experience Leader

Sainsbury's; Sherborne; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Holiday entitlement

Pension – matched contributions

Sainsbury’s share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers

Job summary

Sainsbury's is seeking an experienced Customer Experience Manager to lead store operations and elevate the customer journey in our England stores. You will oversee checkout, front-of-house, and shop floor activities while coaching teams to deliver exceptional service and meet key performance indicators.

In this role you will drive operational excellence, manage performance and scheduling, and step into store leadership as needed to ensure a seamless shopping experience for customers across busy

Qualifications

• Leadership experience in a high-volume, fast-paced environment.
• Strong obsession with customers and service, with coaching mindset.
• Proven ability to drive KPIs across sales, stock and customer satisfaction.

Responsibilities

• Take responsibility for overall customer experience across the store from checkout to back of house.
• Manage front-end checkout operations to meet customer expectations.
• Oversee operations in the petrol station if the shop has one.
• Lead people management including performance, disciplinaries, and scheduling accuracy.
• Occasionally assume overall store leadership to guide colleagues and deliver for customers.

Skills

Leadership experience

Customer service focus

People management

KPI delivery

Operational excellence

Job description

Sainsbury's is seeking an experienced Customer Experience Manager to lead store operations and elevate the customer journey in our England stores. You will oversee checkout, front-of-house, and shop floor activities while coaching teams to deliver exceptional service and meet key performance indicators.

In this role you will drive operational excellence, manage performance and scheduling, and step into store leadership as needed to ensure a seamless shopping experience for customers across busy