Store Experience Leader: Elevate Customer Service & Ops

Sainsbury's; Nairn; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and drinks

Pension matching

Cycle to Work

Job summary

Sainsbury's in the United Kingdom seeks an experienced Customer Experience Manager to lead store operations, drive exceptional service, and deliver on our customer commitments from checkout to back of house.

You will coach and manage teams, optimise front-end and store operations, and ensure a positive, inclusive working environment while achieving KPIs and supporting the store's daily performance.

Qualifications

• Experience delivering exceptional customer experiences and coaching teams to raise standards.
• Proven ability to lead teams in fast‑paced, customer‑facing environments.
• Track record of delivering KPIs across sales, stock availability, and customer satisfaction.

Responsibilities

• Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
• Managing the front‑end checkout operation, ensuring all our customers are served in line with our expectations
• Managing operations in our petrol station (If your shop has one)
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

Skills

Customer service

Team leadership

KPI tracking

Retail operations

Job description

Sainsbury's in the United Kingdom seeks an experienced Customer Experience Manager to lead store operations, drive exceptional service, and deliver on our customer commitments from checkout to back of house.

You will coach and manage teams, optimise front-end and store operations, and ensure a positive, inclusive working environment while achieving KPIs and supporting the store's daily performance.