Store Experience Leader

Retail; Bishop's Stortford; On-site; GBP 32,000 - 50,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension – employer matching

Sainsbury’s share scheme

Wellbeing support

Cycle to Work

Colleague networks

Job summary

Sainsbury's is seeking a Customer Experience Manager to lead store operations, ensuring outstanding service from checkout to back of house. You’ll coach and manage a team to deliver on commitments and KPIs, including performance issues and scheduling, with a hands-on approach in a fast-paced retail setting.

In this role you’ll drive customer-centric culture, ensure product availability and safety standards, and provide direction to colleagues in daily operations.

Qualifications

• Track record of delivering exceptional customer experiences and coaching others to raise the bar.
• Experience leading teams in fast-paced, customer-facing environments.
• Leadership in high-volume operations with daily problem solving.
• Proven success delivering across KPIs like sales, stock, customer satisfaction.
• Experience managing performance, absence and employee relations cases.

Responsibilities

• Take responsibility for overall customer experience across the store from checkout to back of house.
• Manage the front-end checkout operation and ensure customers are served to expectations.
• Oversee operations in the petrol station if applicable.
• Lead people management including performance, capability, disciplinaries and scheduling.
• When needed, take overall responsibility for running the store and directing colleagues.

Skills

People management

Customer experience

KPI delivery

Disciplinaries handling

Operations leadership

Job description

Sainsbury's is seeking a Customer Experience Manager to lead store operations, ensuring outstanding service from checkout to back of house. You’ll coach and manage a team to deliver on commitments and KPIs, including performance issues and scheduling, with a hands-on approach in a fast-paced retail setting.

In this role you’ll drive customer-centric culture, ensure product availability and safety standards, and provide direction to colleagues in daily operations.