Senior Store Leader - Customer Experience & Coaching

Virgin Media O2; Welwyn Garden City; In loco; GBP 26.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bupa healthcare

Wellbeing support

Life cover

Pension and generous holiday

Birthday off

Electric vehicle lease

Cycle to Work

Dental insurance

Neurodiversity assessments

Discounts on broadband, TV and mobile

Virgin Family platform

O₂ Priority app

Descrizione del lavoro

Virgin Media O₂ is seeking a Senior Store Advisor to lead a busy store team, combining sales expertise with coaching and day-to-day operational ownership. You will mentor colleagues, deliver outstanding customer experiences and step in as deputy to the Store Leader when needed.

In day-to-day duties you’ll lead by example, build relationships with customers, identify growth opportunities, and coach staff to reach their potential while ensuring compliant, smooth store operations across opening

Competenze

• Proven retail sales experience with a track record of delivering commercial results.
• Strong commercial awareness and ability to spot opportunities to improve sales and outcomes.
• Excellent communication and interpersonal skills, with the confidence to influence and coach colleagues.
• Strong organisation and prioritisation in a fast-paced retail environment.
• Customer-first mindset with the confidence to take ownership and resolve issues.
• Understanding of retail operations and compliance is beneficial but training is provided.

Mansioni

• Lead by example and inspire your team to deliver outstanding sales and customer outcomes every day.
• Build meaningful customer relationships through expert advice and tailored solutions.
• Spot opportunities to grow performance, increase engagement and drive commercial success.
• Coach and develop colleagues to build confidence and capability.
• Resolve complex customer issues with empathy and ownership.
• Support the leadership team in creating an inclusive, high-performing store environment.
• Drive operational excellence by maintaining standards across compliance, process and customer.

Conoscenze

Retail sales experience

Commercial awareness

Communication skills

Organisation skills

Customer-first mindset

Retail operations knowledge

Flexibility & resilience

Descrizione del lavoro

Virgin Media O₂ is seeking a Senior Store Advisor to lead a busy store team, combining sales expertise with coaching and day-to-day operational ownership. You will mentor colleagues, deliver outstanding customer experiences and step in as deputy to the Store Leader when needed.

In day-to-day duties you’ll lead by example, build relationships with customers, identify growth opportunities, and coach staff to reach their potential while ensuring compliant, smooth store operations across opening